Rainer
Great Support, great device
First of all the Ozlo Sleepbuds are really great and I enjoy them every night. I am suffering from tinnitus and they really helped me a lot to increase the quality of my sleep! However, I will not go into technical details because there are enough reviews focusing on this part. I will focus on support: When I got my Sleepbuds everything worked well at the beginning but after some time one of the sleepbuds had some connection error. I got in touch with the customer support of Ozlo and my experience was great: I got an reply to my inital question within a few hours even as it was on weekend. I got some very polite advises which I tested out. However, the advises did not solve the problem, so the customer support immidiatly offered me to swap out the whole unit. I got a ticket to send the sleepbuds back and within 2 days I received my new one! And they are perfect again! So, all in all the customer support was great, very fast, very polite and very helpfull. I can fully recommend the Ozlo sleepbuds in every sense!! Thank you Ozlo and keep on this track!!!


