Oyo SkincareReviews of oyoskincare.com

Response from Oyo SkincareMar 23, 2025

Hey Emily, we hear you, and we’re really sorry for the frustration this has caused. That’s absolutely not the experience we want for our customers. You should be able to manage your subscription easily, so if something isn’t working as it should, we want to get that sorted ASAP. Please send us a DM or email, and we’ll make sure this gets resolved for you right away. 🙏

Response from Oyo SkincareFeb 19, 2025

Oh no, this sounds like an actual horror story—seriously, you deserve a refund AND a deep cleanse after that experience, Rachel. 😅 But just to clear things up, we’re Oyo Skincare, your go-to for nourishing intimate skin routines, not OYO Hotels (we help with bumps of a different kind). Wish we could magic your refund into existence, but for now, we’re just sending you all the good vibes! If you ever need help making your skin as stress-free as you should’ve been on that trip, we’re here for you. 💓✨

Response from Oyo SkincareAug 28, 2024

Hi Dayna, I’m so sorry to hear that Bye Bye Bush didn’t meet your expectations. While this product has been a game-changer for many in our community, I understand that it doesn’t work for everyone, due to factors that are outside of our control. We always strive for transparency and fairness, which is why we have a refund policy in place to ensure that all our customers are treated fairly. Thank you for your understanding and for giving us the opportunity to address this.

Response from Oyo SkincareMay 3, 2024

Hello Ellie, thank you so much for sharing your honest feedback. We're so sorry to hear what happened :( Having chemical burns is the last thing we want you to experience after using OYO, and we completely understand the frustration and disappointment you must feel. Our team has reached out to you via email to make things right. Again, we sincerely apologize for what happened and thank you for giving us a try in the first place.

Response from Oyo SkincareApr 30, 2024

I'm so sorry to hear about your experience, Laura. We agree that it's incredibly frustrating to have waited so long for your order, and we sincerely apologize for the delays and lack of communication. We clearly fell short in this case. Upon checking, our team was able to process the full refund after you got in touch. Your feedback is valuable to us, and we'll be looking into the packaging and labelling issues you mentioned, as well as reviewing our internal processes to ensure this doesn't happen again. Again, we truly apologize for the experience you had and we hope we have a chance to make it up to you in the future.

Response from Oyo SkincareApr 18, 2023

Hello Eleanor, First of all, we sincerely apologize for the experience that you had with your order. Unfortunately we weren't able to reply to you immediately as our customer service is unavailable during the weekend. I took a look at your order, and found that you weren't able to receive the automated email last week. We sent out automatic emails for orders placed last week that we ran out of stock, but that our new stock will be arriving this week. I can see that it hasn't reached you, and again, I'm truly sorry about it. If you don't mind, we'll hold your order until then and ship it as soon as our new stock is ready. But if you prefer to cancel, we can also arrange it and you will receive a full refund for your order. Please let me know how we can make your experience with us better. 💕

Response from Oyo SkincareFeb 21, 2023

Hi Catherine! We're so sorry to hear that our product didn't work out for you and caused discomfort. 🥺 We definitely don't want anyone to experience skin irritation from our products like you did. We'd love to know more about your experience so that we can better understand what went wrong and how we can improve. Could you please reach out to us directly so we can make things right? ❤️ Thank you for sharing your honest opinion with us and giving us the opportunity to learn and grow. We appreciate your support and hope to have the chance to provide you with a better experience in the future. 🌟 warmly, Lisa

Response from Oyo SkincareFeb 21, 2023

Hi Amber! 😊 We're really sorry to hear that you've waited a long time to receive your order, and we understand how frustrating that can be. 😔 According to the tracking number, it shows that your package was delivered. 📦 We hope that you have received your products and are enjoying them. 🤞 If there's anything else we can do to help, please don't hesitate to reach out to us. We're always here to support you ❤️ Thank you for choosing OYO and for your patience during this process. ✨ Lisa