Oxygen Concentrator StoreReviews of oxygenconcentratorstore.com

Response from Oxygen Concentrator StoreJul 8, 2024

Thank you for your feedback, Ann. We're glad to hear that Sean was helpful and answered all your questions. We apologize for the inconvenience caused by the missing items in your shipment. We have shipped the missing items on July 1, and they are currently in transit. We appreciate your patience and understanding. If you need any further assistance, feel free to reach out.

Response from Oxygen Concentrator StoreJul 1, 2024

Thank you for your feedback, Frank. We're glad to hear that our staff was amazing and helpful and that you are satisfied with the product overall. We apologize for any inconvenience caused by the issue with your unit. While parts and labor are covered under warranty, the Rapid Exchange program we offer is independent of the warranty and optional. This program is designed to provide a quick replacement option to avoid any downtime. It's also important to have additional portable options to ensure compliance with your RX and to account for times when your primary portable is out of commission. We appreciate your understanding and have followed up with you via email to address any further concerns. If you need any additional assistance, feel free to reach out.

Response from Oxygen Concentrator StoreJul 1, 2024

Thank you for your feedback, Hubert. We're sorry to hear that you had difficulty navigating our website on your phone. We appreciate your input and will work on improving the mobile experience. If you need any assistance or have any questions, please feel free to reach out.

Response from Oxygen Concentrator StoreJul 1, 2024

Thank you for your feedback, Donald. We apologize for any frustration you experienced. While there were multiple calls after your purchase, the delay was likely due to the time it took to obtain the script. We appreciate your patience and will work on improving our communication process. If you need any further assistance, feel free to reach out.

Response from Oxygen Concentrator StoreJul 1, 2024

Thank you for your feedback, Floyd. We apologize for any inconvenience caused. The unit typically comes with accessories specified at the time of purchase, but a mask might not be included depending on the package. Please reach out to our customer service team at 877-303-9289, and we'll be happy to assist you in obtaining the necessary accessories for your unit.

Response from Oxygen Concentrator StoreJun 17, 2024

Thank you for your feedback, Rebecca. We're sorry to hear about your recent experience and the change in treatment you received. This is not the level of service we strive to provide, and we apologize for any rudeness you encountered. We value all our customers and want to ensure everyone is treated with respect and professionalism, regardless of the situation. Please reach out to our customer service team so we can address your concerns directly and work towards a resolution. Your satisfaction is important to us, and we appreciate your feedback.

Response from Oxygen Concentrator StoreJun 11, 2024

Thank you for your feedback, Bobby. We're sorry to hear about the issues you experienced with your order. We apologize for sending the wrong size cover and for any inconvenience this has caused. We are committed to resolving this matter promptly. Please rest assured that we will reimburse you as promised. If you have any further questions or need immediate assistance, please feel free to reach out directly.

Response from Oxygen Concentrator StoreMay 31, 2024

Thank you for your feedback. We're glad to hear that you appreciated the speedy delivery, answers to your questions, and the discount. We apologize for any pressure you felt during the process and for the mismatch with the video tutorial. Your feedback is important to us, and we'll work on improving our approach and resources. If you need any further assistance or have any questions, please don't hesitate to reach out.