Oxygen Concentrator StoreOxygen Concentrator Store from American Medical Sales and Rentals has been providing oxygen therapy experience since 2001 and we offer the highest quality brands of portable oxygen concentrators, home oxygen concentrators and solutions for sleep therapy. Our Respiratory Specialists are fully trained on every product we carry and are here to answer any questions you have.View Top Categories:Portable Oxygen ConcentratorsHome Oxygen ConcentratorsUsed Oxygen Concentrators
Oxygen Concentrator Store (oxygenconcentratorstore.com) has 10,527 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Willie Y.
EVERYTHING WAS GOOD NO PROBLEM AT ALL
Response from Oxygen Concentrator StoreSep 11, 2024
Thank you for your feedback, Willie. We’re glad to hear that everything was good and there were no problems. However, we see you left a 3-star rating and would like to understand if there were any specific areas where we could improve. Your input is valuable to us, and we want to ensure we meet your expectations fully.
Brown, L.
I asked the store to hold my purchase and deliver it on a certain date plus or minus. The delivered right away before I returned from my trip.
Response from Oxygen Concentrator StoreSep 6, 2024
Thank you for your feedback, Leslie. We’re sorry to hear that the delivery timing didn’t align with your request. We didn’t have any mention of holding the package in our records or communications. If there’s anything more we can do to assist you or address this issue, please let us know. We appreciate your understanding.
Roland F.
concentrate gets very hot, nearly unable to touch. \regardless of how long it is on ? any correction ?
Response from Oxygen Concentrator StoreAug 22, 2024
It sounds like your concentrator might be overheating. Here are a few steps you can take: 1. Check Ventilation: Ensure the unit has proper ventilation and isn’t placed in a confined space or incorrectly placed in a bag. 2. Clean the Filters: Dirty particle filters can cause overheating. Make sure they are clean and properly installed. If these steps don’t resolve the issue, it may be best to contact our customer support at 1-877-303-9289.
Westlund, C.
Customer service was good but there was no mention that I would have to pay $200 every year for new columns for my portable concentrator.
Response from Oxygen Concentrator StoreAug 14, 2024
Thank you for your feedback, Carolyn. We apologize for any confusion. Typically, the columns for portable concentrators are covered under a 1-year warranty, and they generally need to be replaced every 10-14 months depending on usage. If you have any further questions or need additional assistance, please let us know.
Proffitt, M.
Provide option for overnight shipping both ways. I was basically homebound for 12 days awaiting shipping to, repair, and return back. Consider other businesses throughout US who can do repairs.
Response from Oxygen Concentrator StoreAug 6, 2024
Thank you for your feedback, Melissa. We understand the importance of quick turnaround times, especially when dealing with essential equipment. We will definitely consider your suggestion for overnight shipping options to improve our efficiency. If there's anything else we can do to assist you, please let us know!
Jaloszynski, J.
it is terrible to get someone on line i tried and for chat and nothing will go through ! i tried to leave my phone number and it came up that it was invalid? i just orderedtake your page here and burn it!!! get a smart computer specialist to make your sight easy and good to use i just had a question on a product and i can;t get anyone to answere a chat or texts with me it's impossiblefix your sightand have some one with experiience with computer sales sightsquestions
Response from Oxygen Concentrator StoreAug 6, 2024
I’m sorry to hear about the trouble you’ve had. Our Sales Manager has been trying to reach you to resolve any issues. Please contact our customer service team directly so we can assist you promptly. Thank you for your patience, and we look forward to resolving this for you.
Angelo, T.
Ordered an external charger and paid for it but did not receive with my order. Still trying to get the company rep to return a call to me so your company can make good on my order.
Response from Oxygen Concentrator StoreAug 6, 2024
Thank you for reaching out. We apologize for the inconvenience regarding the external charger. The item is currently on backorder, but we have noted your order and will ensure it is shipped to you as soon as we have it back in stock as our rep has informed you earlier. We appreciate your patience and understanding. If you have any further questions or need additional assistance, please let us know.
Henry, J.
Exorbitant shipping charge ($200) to Hawaii!!!
Response from Oxygen Concentrator StoreJul 13, 2024
Thank you for your feedback, John. We apologize for the high shipping charge to Hawaii. Please note that shipping charges are determined by the carrier, and choosing 2-day air shipping can be particularly expensive for Hawaii. We understand your frustration and appreciate your understanding. If you need any further assistance or would like to discuss this further, please feel free to reach out.
