Steve T.
Excellent service
I have had excellent experiences with both the sales department when I bought my SimplyGo in 2021 and when it recently needed service. After I got it back from the authorized service company, I sent an email yesterday to OCS asking what I can do to avoid the problem in the future, and got a detailed answer this morning with a recommendation (i.e., I should run it 8-10 hours a month even when I'm not traveling) that is not in the User Manual provided by the manufacturer. I will have Alexa remind me!
Response from Oxygen Concentrator StoreMar 20, 2023
It's great to hear that you have had excellent experiences with both the sales department and the service department at OCS. Providing helpful recommendations and advice to customers is an important part of good customer service, and it's great that you received a detailed answer to your question so quickly. It's always good to have reminders to maintain and care for equipment properly, so using Alexa to remind you to run the SimplyGo for 8-10 hours a month is a great idea! Thank you for sharing your positive experience.