Oxygen Concentrator StoreReviews of oxygenconcentratorstore.com

Response from Oxygen Concentrator StoreNov 27, 2024

Thank you for your feedback, John. We sincerely apologize for the lack of timely communication regarding your order. After reviewing the situation, we identified where we fell short, and our representative has since reached out to you to take responsibility. We’re glad to hear the concentrator arrived on time and that you’re pleased with it. Your feedback is invaluable, and we’re committed to improving our after-sales support to ensure better communication in the future. If you need further assistance, please don’t hesitate to contact us. Thank you for your understanding!

Response from Oxygen Concentrator StoreNov 7, 2024

Thank you for your feedback, Dave. We apologize for the delay in receiving your new unit and for the lack of communication regarding your old unit. We understand how important timely service is, especially when you’re trading in equipment. We are committed to improving our processes and ensuring a better experience for our customers. If you have any further questions or need assistance, please feel free to reach out. Thank you for your patience.

Response from Oxygen Concentrator StoreOct 23, 2024

Thank you for your feedback, Stan. We're sorry to hear that the battery didn't meet your expectations. If you'd like, we can look into the issue and help find a solution. Please feel free to reach out, and we’ll do our best to assist you!

Response from Oxygen Concentrator StoreOct 15, 2024

Thank you for your feedback, Mike. We apologize for any lack of communication regarding your shipment. While we did send tracking details email, it seems they may not have reached you as intended. We understand how important clear communication is and will make sure to address this moving forward. If you need any further updates or assistance, please feel free to reach out. We're here to help!

Response from Oxygen Concentrator StoreOct 9, 2024

We’re very sorry to hear about the delay with your order, Dave. We understand how crucial the oxygen concentrator is for your wife's needs. Please reach out to us directly at (877) 303-9289 so we can assist you immediately and resolve this issue. Your satisfaction is important to us, and we appreciate your patience during this time.

Response from Oxygen Concentrator StoreOct 9, 2024

Thank you for sharing your experience, John. It’s important to find the right settings for your oxygen needs. If you’re finding that your needs aren’t being met during activity, it may be beneficial to consult your healthcare provider. They can help determine the best settings for your level of activity. If you have any other questions or need assistance, feel free to reach out!

Response from Oxygen Concentrator StoreOct 9, 2024

Thank you for your feedback, William. We appreciate your input and will take it into consideration as we work to improve our offerings. If you have any specific options in mind or need assistance with anything else, please let us know!

Response from Oxygen Concentrator StoreSep 20, 2024

Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with the venting process. We understand how important it is for your concentrator to be ready for immediate use, especially when caring for your mom. Your concerns have been noted, and we will address this with our team to ensure better communication and service in the future. If you need any assistance or have further questions, please don't hesitate to reach out to us directly. We're here to help!