Oxygen Concentrator StoreReviews of oxygenconcentratorstore.com

Response from Oxygen Concentrator StoreJun 25, 2025

Thank you, Christopher. We understand how frustrating the customs delay has been and truly appreciate your patience. We’re glad we’ve been able to connect and work toward a resolution together. If you need any further assistance as things progress, please don’t hesitate to contact us at 877-303-9289—we’re here to help and committed to seeing this through.

Response from Oxygen Concentrator StoreMay 21, 2025

Thank you for your review, Bob. We’re very sorry to hear about your repeated issues and frustration with the product and service process. We understand how critical reliable oxygen equipment is, and we regret that your experience fell short of expectations. As noted in our communication, we did present options during your service call, and you chose the expedited replacement route to minimize disruption. While we’re pleased that your wife was able to receive the needed equipment promptly, we’re sorry that the experience has left you dissatisfied. Our warranty policies are aligned with the manufacturer’s standards to ensure consistency and fairness, and we encourage all patients to have a backup oxygen solution when possible. That said, we’d still appreciate the opportunity to speak with you further and make things right. Please feel free to call us at 877-303-9289—we’re here to help.

Response from Oxygen Concentrator StoreMay 10, 2025

Hi Floyd, we're sorry for the delay in communication regarding your warranty repair. Our records indicate we reached out via phone and email, but unfortunately, we haven't been able to connect. However, we're glad to hear that the hard reset instructions we provided resolved the issue and your unit is working properly now. If you have any additional questions or concerns, please don't hesitate to contact us directly at 877-303-9289. We're here to help! Thank you for your patience and understanding.

Response from Oxygen Concentrator StoreMay 5, 2025

Thank you for your review. We’re very sorry to hear about your experience with the third-party repair and truly regret the inconvenience this has caused. Our records indicate that our team made several attempts to keep you updated on the status of the repair. We understand that you chose to have the unit returned without service, and we respect that decision. While we were unable to move forward due to the unit being outside of warranty, we know how important a reliable oxygen concentrator is and share in your frustration. If you’d still like to speak with someone directly, please don’t hesitate to reach out to our support team at 877-303-9289. We're here to listen and do what we can to help moving forward.

Response from Oxygen Concentrator StoreApr 23, 2025

Hi Jeff, we’re sorry to hear about your experience and truly want to make things right. We’ve attempted to reach out and requested additional information so we could look into your concerns, but unfortunately, we didn’t receive a response. If you could please provide your full name or order number, or call us directly at 877-303-9289, we’d be happy to assist. Our goal is always to provide clear, supportive service, and we’d appreciate the chance to resolve this.

Response from Oxygen Concentrator StoreApr 22, 2025

Thank you for your feedback. We're sorry to hear about the issue with the water level in your unit and the added stress it caused. Our products are shipped via UPS, and unfortunately, delivery drivers are not authorized or trained to assist with equipment setup. However, we’re absolutely here for you. We’ve attempted to reach you by phone and also sent an email offering support. Please don’t hesitate to call us at 877-303-9289 and ask for Tammy or Casey—we’ll walk you through everything step-by-step. If it’s easier, feel free to reply to our email with a few times that work for you. We truly appreciate your business and are committed to making sure you’re comfortable and confident with your equipment.

Response from Oxygen Concentrator StoreApr 18, 2025

Thank you for your feedback, Joseph. We're sorry to hear that your experience didn’t meet expectations. After reviewing your order and speaking with our team, we confirmed that the model you received was the one selected during your original purchase conversation. When you reported an issue with the machine, we promptly offered a free exchange to make things right. While we understand you chose to return the unit instead, we respect your decision and appreciate the opportunity to assist you throughout the process. Should you need support in the future, we’re here to help.

Response from Oxygen Concentrator StoreApr 14, 2025

Thank you for your comment—we're glad to hear you feel our services and products are on point! It seems the 1-star rating may have been an error, but if there’s anything we can do better, please don’t hesitate to reach out. We’re always here to help!