Sandra N.
We had a problem and they fixed it
We had a problem with our concentrator about a month after we got it. I called the service number, explained the problem and we arranged to have a new machine shipped immediately which included a return ship label. Our charge card was credited as soon as the return ship label went in the system. Very efficient, well handled.
Response from Oxygen Concentrator StoreOct 31, 2023
We're sorry to hear that you experienced a problem with your concentrator, but we're pleased to hear that our team was able to promptly address the issue and arrange for a new machine to be shipped to you with a return label. Your satisfaction is important to us, and we appreciate your understanding. If you have any more needs or questions in the future, please don't hesitate to reach out – we're here to assist you. Thank you for choosing us, Sandra, and for sharing your feedback about the efficient resolution of the problem!



