Oxygen Concentrator StoreReviews of oxygenconcentratorstore.com

Response from Oxygen Concentrator StoreAug 19, 2025

Thank you, Linda. We sincerely apologize for the confusion surrounding the payment process and the inconvenience it caused with your debit card. We’re glad things were ultimately resolved and that the gesture we provided was appreciated, but we understand how frustrating the experience must have been. We’re reviewing this internally to help prevent similar issues in the future. If you have any lingering concerns or need assistance, please don’t hesitate to call us at 877-303-9289. And if there’s anything else we can do to improve your experience, feel free to reach out—we’re here to help!

Response from Oxygen Concentrator StoreAug 7, 2025

Thank you, Florence, for sharing your experience. We’re sorry to hear that the unit didn’t meet your expectations and understand how frustrating that can be. We do our best to communicate our 7-day return policy on the website and in the documentation included with each order, but we appreciate your feedback and will continue looking for ways to make it even clearer. We’re glad to confirm that a full refund is already being processed for you. If you have any other questions or need further assistance, please don’t hesitate to call us at 877-303-9289. If you ever need anything else, feel free to reach out—we’re here to help!

Response from Oxygen Concentrator StoreAug 4, 2025

Thank you for your honest feedback, Mary. We understand that managing health needs can be stressful, and affordability is a real concern for many. While we strive to offer competitive pricing, we also provide financing options and refurbished units to help make equipment more accessible. Please don’t hesitate to call us at 877-303-9289 if you have any questions. If you ever need anything else, feel free to reach out—we’re here to help!

Response from Oxygen Concentrator StoreJul 29, 2025

Thank you for your honest feedback, Jane. We're glad to hear you had a positive experience with our phone support, but we sincerely apologize for the lack of communication during your repair process. We understand how essential these units are for daily use and the stress it can cause when they're out of service. Your suggestions are valuable, and we’re actively working on improving our repair status updates and exploring options to better support customers during downtime. If you have any remaining concerns or need assistance, please don’t hesitate to call us at 877-303-9289—we’re here to help.

Response from Oxygen Concentrator StoreJul 7, 2025

Thank you for your feedback, Kenneth. We’re glad to hear the unit has worked well for you overall, but we’re truly sorry that your repair experience didn’t meet expectations. Your comments have been shared with our team so we can continue improving how we assist customers in these situations. If you’d like to discuss further, please don’t hesitate to call us at 877-303-9289—we’re here to help!

Response from Oxygen Concentrator StoreMay 28, 2025

Thank you for your feedback, Patrice. We understand your concerns regarding warranty replacements and appreciate your frustration with receiving a reconditioned unit. Our Comfort Zone Exchange Program is designed to minimize downtime for customers who prefer immediate replacements rather than waiting for repairs. We also encourage having a backup oxygen source to ensure continuous therapy. We're sorry we couldn’t reach you directly earlier, but we’d still like to help address your concerns personally. Please reach out to us at 877-303-9289 if you'd like to discuss this further. If you ever need anything else, feel free to reach out—we’re here to help!

Response from Oxygen Concentrator StoreMay 8, 2025

Thank you for your feedback. We're sorry to hear about the confusion regarding our buyback program. After reviewing our records, we were unable to find a conversation about buying back an oxygen machine. However, we do see a recent purchase of a CPAP machine under your account. To clarify, we do offer buybacks for portable oxygen concentrators. You can find more information about our buyback program on our website: https://www.oxygenconcentratorstore.com/buyback-concentrator-program/ If you have any questions or need assistance, please feel free to reach out to us directly at 877-303-9289. We’re here to help!

Response from Oxygen Concentrator StoreApr 26, 2025

Thank you, Paul, for your feedback. We’re very glad Elizabeth was able to assist you and guide you through troubleshooting. We sincerely regret the delay you experienced and understand how important timely delivery is, especially for oxygen needs. While we cannot change what happened, we did offer a resolution immediately as a goodwill gesture. We have noted your suggestions for further improvement in our program. Please know we truly appreciate your understanding and value your trust in us. We remain committed to providing you with the best service possible moving forward.