Bubu
Knowledgeable but not responsible
Bret was very knowledgeable. However, after we started our conversation about buying a POC as my mother was in need of one asap, suddenly I couldn't reach him. I left voicemails and texts for him, but it was radio silence. After 4 days, he called me back. He said he was out of town for a family event. I said you should have had an extended voicemail message that said who your back up was or a customer service number to call. How could someone in his line of business (i.e., oxygen sales) not have a back up? A patient could have died while waiting for a POC. My mother was confined to her home concentrator while waiting to receive her POC. Ultimately, Bret called me back after 4 days. This could have been a potential disaster.
Response from Oxygen Concentrator StoreJul 8, 2024
Thank you for your feedback. We're sorry to hear about your experience and understand the urgency involved. We apologize for any inconvenience caused by the delay in communication. While Bret was out of town, our main service line was available for immediate assistance. Our website has sales and service numbers displayed on every page. We also recognize that obtaining scripts can sometimes take longer, especially with certain providers like Kaiser. We appreciate your feedback and will work on improving our communication processes to ensure customers know how to reach us even if their primary contact is unavailable. If you need any further assistance, feel free to reach out.