Oxygen Concentrator StoreReviews of oxygenconcentratorstore.com

Response from Oxygen Concentrator StoreJul 13, 2023

Thank you for sharing your experience with us. We apologize for the inconvenience caused by the broken handle on the Caire Eclipse 5. We appreciate your patience and understanding throughout the process. We're glad to hear that Chris was helpful and courteous in resolving the issue by arranging for a replacement unit. It's great to know that the new unit arrived with the handle intact and that it is working well for you. If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you for choosing us and we're here to support your mobility and travel needs.

Response from Oxygen Concentrator StoreJul 13, 2023

Thank you for sharing your feedback, Pamela! We're glad to hear that you found our sale offer and contacted us to purchase an additional battery for your Caire unit. We're also happy to hear that our representative provided you with instructions on how to make the most out of your batteries. We appreciate your business and hope that the information and product you received meet your expectations. If you have any more questions or need further assistance, feel free to reach out. We're here to help!

Response from Oxygen Concentrator StoreJun 28, 2023

We greatly appreciate your feedback and are glad to hear that your conversation with Todd was helpful and informative. We apologize for the inconvenience regarding the cannulas and will take note of this for improvement. Your satisfaction is our priority, and we will continue to strive for excellence in all aspects of our service. Thank you for your valuable input, and we look forward to serving you again in the future.

Response from Oxygen Concentrator StoreJun 28, 2023

Thank you for your feedback. We apologize if the instruction manual did not meet your expectations. We'll take note of this and work on improving our documentation. We're glad to hear that the delivery was fast, but we're sorry to hear that the customer service experience was not as helpful as you had hoped. If you encounter any issues or need further assistance with your unit, please don't hesitate to reach out to us. We value your business and want to ensure your satisfaction.

Response from Oxygen Concentrator StoreJun 28, 2023

Thank you for sharing your experience with us. We're glad to hear that the Philips system has been helpful in allowing you to maintain a somewhat normal life despite requiring oxygen. We apologize for any confusion regarding the pulse system versus continuous flow. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help you make the most of your oxygen therapy.

Response from Oxygen Concentrator StoreJun 28, 2023

Thank you for your feedback. We're glad to hear that your experience with Chris was great. However, we apologize for any inconvenience caused by the delivery route taken by UPS. We understand that the deviation in the delivery route may have been frustrating. Your feedback helps us improve our services and ensure a smoother experience for our customers. If you have any further questions or concerns, please feel free to reach out to us. We're here to assist you.

Response from Oxygen Concentrator StoreJun 28, 2023

Thank you for sharing your feedback, Barton! We're glad to hear that the oxygen concentrator has been helpful so far, and we appreciate your trust in our product. It's great to know that Nick provided you with valuable assistance and promptly addressed your questions. We're here to support you throughout your experience, so if you have any further inquiries or need additional guidance, please don't hesitate to reach out. Thank you for choosing our company, and we hope the oxygen concentrator continues to meet your needs.

Response from Oxygen Concentrator StoreJun 28, 2023

Thank you for sharing your feedback and for considering us for your POC purchase. We're glad to hear that our team was responsive and helpful during the pre-purchase process, and that you found the in-store experience beneficial. However, we apologize for any difficulties you encountered with the post-purchase support. We strive to provide excellent customer service throughout the entire journey, and we appreciate you bringing this to our attention. Your feedback helps us improve our services and ensure a better experience for all customers. If you have any outstanding issues or need further assistance, please don't hesitate to reach out to us. We value your rating and appreciate your honest review.