Taylor, D.
Frustration in,peace of mind out.
Frustration in,peace of mind out. My old concentrator went out on a Friday. My old supplier couldn't be reached until Monday. Frustration compounded Monday through lack of satisfactory answers from them. I contacted Nick Vannatta and was quickly off to the races. He was very forth coming and when I asked about the feasibility of rehabbing my old unit he advised against it as it appeared they are getting of of the business. He laid out options and I quickly decided on the unit I purchased from you. The only problem I encountered was getting my physician to fax a prescription to you. After that I had my unit in four days including a weekend. I am currently reading and re reading the manual and fully charging my two extra life batteries. I have a Christmas party to attend Saturday that wouldn't be possible without my new concentrator.
Response from Oxygen Concentrator StoreDec 11, 2024
Thank you, Dennis! We’re so glad to hear that Nick provided clear guidance and support during a frustrating situation. It’s great to know you’re happy with your new concentrator and that it arrived in time for your Christmas party. We hope you have a wonderful time! If you have any questions as you continue using your new unit, don’t hesitate to reach out — we’re here to help!