Oxygen Concentrator StoreReviews of oxygenconcentratorstore.com

Response from Oxygen Concentrator StoreJan 5, 2026

Thank you for your feedback. We’d like to better understand the issue you experienced with the reset. Please call us at 877-303-9289 so we can assist you further. We’re here to help! Update: We are pleased to learn, after speaking with our Customer Service Manager, that the unit is working fine and you are satisfied with the order. If you have any further questions, please call us at 877-303-9289.

Response from Oxygen Concentrator StoreDec 18, 2025

Thank you for your feedback, Randy. We’re sorry to hear the issue is still occurring after the repair and understand how frustrating that is. Our team has been trying to reach you by phone and email so we can help resolve this as quickly as possible. Please give us a call at 877-303-9289 at your earliest convenience, and we’ll get this taken care of. If you ever need anything else, feel free to reach out, we’re here to help!

Response from Oxygen Concentrator StoreDec 4, 2025

Thank you for sharing your feedback, Peter. We reviewed your order and confirmed it was placed on November 26 and shipped out the same day, handed over to UPS for delivery. Because November 27 was a national holiday when UPS does not process shipments, and the following days fell on a weekend with limited movement, several non-operational days affected the timeline. Once those days are excluded, the delivery falls within the standard 2–3 business days for ground shipping. We understand how frustrating shipping delays can feel, and we sincerely apologize if the delivery did not meet your expectations. If you have any questions or need further assistance, please call us at 877-303-9289. If you ever need anything else, feel free to reach out, we’re here to help!

Response from Oxygen Concentrator StoreDec 4, 2025

Thank you for your feedback, Stephen. We’re very sorry for the delay you experienced receiving the return label for your battery exchange. Our records show that the label and exchange case were initially sent the same day as your first call, and our team made several follow-up attempts by phone and email before finally reconnecting with you on December 1 to resend the label. We understand how important this process is and regret the frustration the timing caused. If you have any questions or need further assistance, please call us at 877-303-9289. If you ever need anything else, feel free to reach out, we’re here to help!

Response from Oxygen Concentrator StoreOct 17, 2025

Eric, thank you for taking the time to share your experience and for your thoughtful feedback on the Eclipse 5. We understand your concerns about its complexity, especially regarding vehicle use. We'll share the feedback with the manufacturer. We’re glad to hear that after speaking with our team, the unit is working well for your needs and that your concerns are primarily with the design rather than the purchase itself. Your input helps us guide future customers more effectively. If you ever need anything else, feel free to reach out—we’re here to help!

Response from Oxygen Concentrator StoreOct 18, 2025

Henry, thank you for sharing your feedback and for speaking with our team. We appreciate your technical insight and understand your concern about charging procedures. The Caire system does require charging the battery while installed, but we also offer an external charger for added convenience—which we were happy to send at no cost. We hope this helps make your experience smoother moving forward. If you ever need anything else, feel free to reach out—we’re here to help!

Response from Oxygen Concentrator StoreSep 15, 2025

Carl, thank you for sharing your concerns. Since your recent order with us was for an external charger, the issues you’re describing sound related to the concentrator itself. We recommend reaching out to your equipment provider or calling our service department at 877-303-9289 so we can review this with you and make sure your unit is working properly. If you ever need anything else, feel free to reach out—we’re here to help!

Response from Oxygen Concentrator StoreSep 12, 2025

Roy, thank you for sharing this, and I’m sorry for the confusion on pricing. Based on our records, the $138 charge was for a G5 backpack, while both the G5 and G3 replacement column kits were $175 each plus shipping. We’re happy to send an itemized receipt and double-check everything—please call us at 877-303-9289 so we can review together and make it right. If you ever need anything else, feel free to reach out—we’re here to help!