Marion C. W.
I like the equipment. It is the best I know of for weight and ease of use. There shoukd be a local source of help and parts. Oxygen is not a commodity you should have to deal half a continent away.
When I purchased the equipment I think I should have been told there was no local source of supply or help with problems with the concentrator. I think you should have arrangements with sources of help in any area in which you sell concentrators..
Response from Oxygen Concentrator StoreMay 2, 2025
Thank you for your thoughtful feedback, Marion. We're glad to hear you’re happy with the equipment’s weight and ease of use, but we understand your concerns about local support. While we strive to offer nationwide service and phone-based assistance, we recognize the value of having help closer to home and are always working to improve our support network. We’re sorry this wasn’t clearer at the time of purchase. If you ever need troubleshooting, parts, or guidance, our team is available at 877-303-9289—we’re committed to making sure you’re supported wherever you are.