Brian M.
Eclipse 5 POC
Eclipse 5 POC arrived on time. Handle was broken, but service department arranged for an out of box exchange even after we trialed the unit. Pricing was far better than other vendors and ordering of additional accessories was easy. Only concern that did not really affect us is that the 7-day trial is limited to only 10hrs of use which may not be long enough to fully assess the product, especially if it is used for an overnight trial. Overall good experience.
Response from Oxygen Concentrator StoreJun 1, 2025
Thank you for your detailed feedback, Brian. We're glad the Eclipse 5 arrived on time and that our service team could quickly arrange an out-of-box exchange for the damaged handle. We appreciate your note on the 7-day trial limitation and will keep that in mind as we work to improve the experience. It's great to hear the pricing and accessory ordering process met your expectations. If you ever need anything else, feel free to reach out—we’re here to help!



