Oxygen Concentrator StoreReviews of oxygenconcentratorstore.com

Response from Oxygen Concentrator StoreAug 14, 2025

Thank you for your feedback, Brenda. We're sorry to hear you were disappointed and understand how frustrating it can be when expectations don’t align. We reviewed your order notes and conversation details and it appears one battery was discussed, which is what was included with your purchase. We understand battery life is important, and we do our best to explain expected runtimes, which can vary depending on settings and usage. Our team also extended a discount on an additional battery should you decide you need one. If you’d like to revisit this or need further assistance, please don’t hesitate to call us at 877-303-9289. If you ever need anything else, feel free to reach out—we’re here to help.

Response from Oxygen Concentrator StoreJul 10, 2025

Thank you for your feedback. We're truly sorry the third concentrator arrived nonfunctional and understand how concerning and frustrating this must be, especially given the estimated turnaround time. Your comments have been shared with our team to ensure we improve and prevent such issues moving forward. If there’s anything further we can do to assist or expedite the resolution, please call us directly at 877-303-9289—we’re here to help!

Response from Oxygen Concentrator StoreJun 11, 2025

Thank you for your feedback, Jonathan. We're sorry for any misunderstanding regarding the machine you received and apologize for the shipping delay. Our records indicate that we communicated the discontinuation of your original choice and recommended the best available alternative, which was agreed upon during the initial conversation. We regret any frustration this has caused and remain committed to helping however we can. If you'd like further assistance or clarification, please reach out to us at 877-303-9289—we’re here to help.

Response from Oxygen Concentrator StoreMay 30, 2025

Thank you for your feedback, Ruth. We’re sorry for the confusion and the inconvenience you’ve experienced with your order and battery performance. While we’ve done our best to resolve the issue and get replacements sent quickly, we regret that we haven’t been able to fully meet your expectations. If there's anything further we can do to assist, please don’t hesitate to call us at 877-303-9289. We’re here to help!

Response from Oxygen Concentrator StoreApr 15, 2025

Thank you for sharing your feedback, Randy. We're sorry for any confusion or miscommunication regarding your order, and we appreciate the opportunity you've given us to discuss this matter further. As our customer service manager shared during the conversations, your order did include the items as originally purchased. We apologize if this wasn't clear at the time of purchase. We sincerely tried to find a resolution and we remain committed to supporting you in any way we can. Should you reconsider or need further assistance, please don’t hesitate to contact us at 877-303-9289—we're always here to help.

Response from Oxygen Concentrator StoreApr 10, 2025

Hi Pam, we're sorry to hear the part didn’t work as expected. We’d really like the opportunity to make this right. Please reach out to our support team at 877-303-9289 so we can assist with troubleshooting. We're here to help!

Response from Oxygen Concentrator StoreApr 21, 2025

Hi Dwayne, thank you for your feedback. According to UPS tracking, your unit was delivered later that same day on April 3rd. If you haven’t located it yet or need any assistance, please give us a call—we’re here to help!

Response from Oxygen Concentrator StoreApr 2, 2025

Thanks for your feedback, SM. We understand your concerns and appreciate you giving the machine another try. As agreed, if any issues persist, we’re here to make it right. And if it performs well, we’d be grateful if you consider updating your review. Please don’t hesitate to reach out—we’re here to help!