Oxygen Concentrator StoreReviews of oxygenconcentratorstore.com

Response from Oxygen Concentrator StoreJun 12, 2026

Thank you, Robert, for your honest and thoughtful feedback, and for your continued loyalty to our company. We are glad to hear your experiences on the sales side have been consistently positive, and we sincerely apologize that the communication during your warranty service fell short of that standard. We have shared your feedback with our team to improve that process. We also appreciate you connecting with us directly after posting this review so we could help sort everything out. We understand you wished to update your review but were unable to access it due to a closed email account, and we are grateful for the kind effort all the same. If you have any questions about your repair or anything else, please call us at 877-303-9289. If you ever need anything else, feel free to reach out, we're here to help!

Response from Oxygen Concentrator StoreJun 1, 2026

Thank you for your review! We understand the price difference can be surprising at first glance, and we appreciate you sharing your concern. One key difference worth noting is that unlike similar products sold on Amazon, our columns come with a one-year warranty, giving you peace of mind and protection that those options simply don't offer. We stand behind our products and want every customer to feel confident in their investment. If you have any questions or concerns, please don't hesitate to reach out to us at 877-303-9289.

Response from Oxygen Concentrator StoreMay 22, 2026

Thank you for your honest feedback, Diana. We're sorry to hear your initial experience left you with unanswered questions, and we appreciate your patience as your Salesperson was out of the office and not able to receive messages. We're glad Tammy was able to connect with you and provide the help you needed. If you still have any concerns, please don't hesitate to call us at our service number 877-303-9289, we're here for you.

Response from Oxygen Concentrator StoreMay 18, 2026

Thank you so much for taking the time to share your experience! We're thrilled to hear your sales representative provided excellent service and made your purchase process smooth. We completely understand that the lack of Medicare reimbursement can be a significant financial consideration, and we genuinely appreciate your understanding of our current policy — we do not accept insurance at this time. Your kind words mean the world to us, and we're grateful you still chose to work with us. We look forward to continuing to serve you!

Response from Oxygen Concentrator StoreMay 1, 2026

We appreciate you taking the time to share your experience, and we’re sorry for the frustration this situation has caused. To clarify, we received your unit on 4/23 and began the inspection process right away. During that time, we made an error in communication and incorrectly stated that your check would be sent on 4/24. We understand how that created confusion and concern. The unit completed testing during the week of the 24th, and your check was sent via 2-day air on 4/30. At no point was there any intent to mislead you—this was simply a miscommunication on our part. We value your business and are actively working to improve our communication, so situations like this don’t happen again. If you need further assistance, please contact us directly at 877-303-9289, so we can make sure everything is resolved promptly.

Response from Oxygen Concentrator StoreApr 23, 2026

Thank you for your patience, Linda, and we are so glad we were able to connect with you directly. After speaking with you, we are happy to share that the experience described in your review was actually with another company, not the Oxygen Concentrator Store. We want to make sure our customers always have accurate information when making their decisions. We appreciate your willingness to update your review and are glad we could clear things up. Please don't hesitate to call us at 877-303-9289 if you ever need anything at all. If you ever need anything else, feel free to reach out, we're here to help!

Response from Oxygen Concentrator StoreApr 1, 2026

Thank you for your feedback, Cynthia! We are glad to hear the reliability of your concentrator has been a positive, and that knowing backup options are available gives you peace of mind. We would love to know what we could do to make your experience a full five stars. If you ever need anything else, feel free to reach out, we're here to help!

Response from Oxygen Concentrator StoreMar 31, 2026

Thank you for sharing your feedback, Juanita. We are sorry to hear you felt your experience did not meet expectations, as that is never our intention. After reviewing your order thoroughly, we can confirm that everything promised was honored, including the free backpack, which was factored into the significant discounts applied to your purchase. The final price was exactly what was quoted and agreed upon, and your order arrived in just two days. We would be happy to walk you through the details of your order if you have any remaining questions. Please give us a call at 877-303-9289 and we will be glad to help clarify everything. If you ever need anything else, feel free to reach out, we're here to help!