Oxygen Concentrator StoreReviews of oxygenconcentratorstore.com

Response from Oxygen Concentrator StoreMar 3, 2026

Hi Carol, thank you for sharing this feedback. We understand how frustrating it is to pay for expedited shipping and have the order arrive incomplete. We did attempt to reach you after seeing your review, but we were unable to connect. We can see the expedited shipping charge was refunded, and we would still like the opportunity to review the missing components and make sure everything is working properly once you have the package from UPS. Please call us at 877-303-9289 so we can help get this fully resolved. If you ever need anything else, feel free to reach out, we’re here to help!

Response from Oxygen Concentrator StoreFeb 23, 2026

Hi Duane, thank you for bringing this to our attention. We spoke with you after your review, and we confirmed that your refund was processed on the 13th after we received your unit. If you have any remaining questions about the repair, the refund, or the paperwork, please call us at 877-303-9289 and we will be happy to review everything with you. If your concerns have been resolved, we would appreciate it if you would consider updating your review. If you ever need anything else, feel free to reach out—we’re here to help!

Response from Oxygen Concentrator StoreDec 9, 2025

Thank you for taking the time to speak with our Customer Service Manager, Kathy. We completely understand the heavy emotions and stress you are facing with your current situation, and we deeply appreciate you sharing that context with us. Our thoughts are with you during this difficult time. As discussed, we are here to support you with whatever you need, whenever you are ready. If you ever need anything else, feel free to reach out at 877-303-9289, we’re here to help!

Response from Oxygen Concentrator StoreNov 26, 2025

Charles, thank you for sharing your feedback, and I’m very sorry for the frustration and stress this experience caused around your Thanksgiving travel. Our team expedited the shipment, waived the REX fee, and according to UPS tracking the unit was delivered today a little later than noon, which unfortunately was later than the time you needed it. Even though the carrier delay was outside our direct control, we understand and we truly regret that we weren’t able to meet your expectations. If you’d like to discuss this further, please call us at 877-303-9289. If you ever need anything else, feel free to reach out—we’re here to help.

Response from Oxygen Concentrator StoreOct 31, 2025

Hi Mervyn, thank you for sharing your feedback. We’re very sorry for the inconvenience caused by receiving the incorrect charger, especially given your health concerns. We’re glad our team was able to get the correct part to you quickly and resolve the issue. Your patience and understanding mean a lot to us. If you ever need anything else, feel free to reach out—we’re here to help!

Response from Oxygen Concentrator StoreOct 31, 2025

Hi Hugh, thank you for sharing your feedback. We’re sorry for the confusion regarding your battery order and for the difficulty reaching you. After reviewing your account, it appears you received the correct compatible battery for your G5 and Rove 6 unit, but we’d still like to rule out any chance of a defective item and make sure you’re fully satisfied. Please give us a call at 877-303-9289 at your earliest convenience so we can review this together and find the best solution. We appreciate your patience and the opportunity to make this right.

Response from Oxygen Concentrator StoreOct 13, 2025

Tim, thank you for sharing your feedback. We’re sorry to hear the tubing didn’t meet your expectations. Our goal is to provide products that are both comfortable and durable, so we appreciate you bringing this to our attention. Please call our customer service team at 877-303-9289—we’d be happy to discuss. If you ever need anything else, feel free to reach out—we’re here to help!

Response from Oxygen Concentrator StoreOct 13, 2025

John, we’re sorry to hear about the reaction your caregiver experienced and completely understand your concern. After service, the unit did receive standard maintenance, which may include some new internal components. As advised on the call, running the unit in demo mode for a few hours can help clear any residual materials or odors. Please have your caregiver discontinue use if symptoms persist and contact our customer service team at 877-303-9289 so we can review the situation and explore safe next steps. If you ever need anything else, feel free to reach out—we’re here to help!