Oxygen Concentrator StoreReviews of oxygenconcentratorstore.com

When oxygen at night was first prescribed for my spouse a little over two years ago, we checked out information on different models of machines and decided that on a model that was billed as the quietest. Rather than go through medicare, we decided to buy directly from the Oxygen Concentrator Store so we could have the model we wanted. The concentrator worked fine for about two years, then started to shut off for overheating or some other cause. That's when we found out that no business in our area would service the concentrator, and that the only way the Oxygen Concentrator Store would service it would be to ship it back to Colorado, incurring substantial shipping charges and being without use of the machine for weeks or months -- an option that has zero appeal to us. We contacted the service staff at the Oxygen Concentrator Store and determined that a couple of filters always needed to be replaced about now. They agreed to sell the replacement filters to us and pointed us to a video that showed how to replace the main filter involved. With some effort and luck, we were able to replace the filter, and the concentrator has been running acceptably, though not perfectly again. So, I would give the support staff at the store a 5-star rating and the business model that precludes local service a 1-star (0 stars if that were available). Should we live long enough to need a replacement concentrator, we will definitely acquire it from a local company that will service it here as necessary.

I called and ordered new columns for my Inogen on April 10. Nothing arriving in the mail. I called again on the 18th and talked to a rep who promised to check on the order. I didn't believe that rep understood English so I called back later that day. I got another rep who was horrified at the delay and spoke to her supervisor to get it shipped next day air. It arrived the next morning by 11 AM. That's the service I usually get so I was disturbed to get less than the best. The Customer Relations manager reached out to me to discuss my review. I appreciate the effort to correct the problem and look forward to continuing to work with this company.

The purchase was smooth and congenial. The machine is louder than I expected though. Not happy about that.

The time allotted to get use of the machine and determine it's worth and ability to return is way too short. I reached the cut off date 3 days shy of learning how to properly use it with the Technician phone visit. The start date should not be when you receive the device but when you have been properly trained in the use. Anything less is unfair to the consumer.

Ordered columns for an oxygen concentrator from them. Handled efficiently. Very expensive compare d to other providers But they are a genuine Inogen repair group and I bought the unit from them. They are ok We have no local providers

I am disappointed that at night when I plug it in before going to bed it doesn't charge the battery, it drains it and I have to change the battery halfway through the night. It's light weight and easy to travel with but you better have extra batteries. Just the convenience of it makes it worth the negatives.

The people were great!! Excellent service! However I paid for overnight shipping and it did not arrive for a week. Very disappointed for that we needed the machine the next day.

Thank you. I tried to reset my concentrator. I could not do it according to the instructions.is this going to cause a problem?