Oxygen Concentrator Store Reviews | Read Customer Reviews of oxygenconcentratorstore.com

Oxygen Concentrator Store Reviews | Read Customer Reviews of oxygenconcentratorstore.com

Oxygen Concentrator Store reviews

Showing 702 reviews with 4 stars · Clear filters

Sheryl
Aug 5, 2025
I have 2 Eclipse 5 POCs one through…
I have 2 Eclipse 5 POCs one through insurance one I purchased myself, both have needed repair, in the meantime (without) my self-purchased machine I would be without oxygen, the lastest breakdown was fixed quickly and Maxine is already back in my possession, but there was no explanation of what happened or even what the code (Fail 5) meant
Response from Oxygen Concentrator StoreAug 19, 2025
Thank you, Sheryl. We're glad to hear your unit was repaired quickly and that “Maxine” is back with you—but we completely understand your concern about not receiving an explanation regarding the issue. We’ll make sure your feedback is shared with our service team to help improve communication moving forward. In the meantime, please don’t hesitate to call us at 877-303-9289. We'd be happy to explain the error code and what was done during the repair. If you ever need anything else, feel free to reach out—we’re here to help!
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Tricarico, J.
Aug 1, 2025
From the wire transfer of the amount…
From the wire transfer of the amount paid for the rove 4 portable oxygen tank to the delivery at my address everything went very smoothly. The Inogen representative, Luke, was very helpful in facilitating this process.
Response from Oxygen Concentrator StoreAug 1, 2025
Thank you, Jack! We're glad to hear everything went smoothly and that Luke was helpful throughout the process. If you ever need anything else, feel free to reach out—we’re here to help!
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Self, J.
Jul 29, 2025
As agreed but
As agreed but Late delivery It seems to work okay
Response from Oxygen Concentrator StoreJul 29, 2025
Thank you for your feedback, James. We're glad to hear the unit is working well, though we apologize for the delay in delivery. We understand how important timely service is and appreciate your patience. If you ever need anything else, feel free to reach out—we’re here to help!
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McCauley, B.
Jul 28, 2025
Alex was great to work with
Alex was great to work with. Even though we weren't able to resolve my issue over the phone, she got me reassured that it was fixable in the shop.
Response from Oxygen Concentrator StoreJul 30, 2025
Thank you, Barry! We're glad Alex was able to provide reassurance and support, even if the issue couldn’t be resolved immediately over the phone. It's great to know you felt confident moving forward with the repair. If you ever need anything else, feel free to reach out—we’re here to help!
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Hurlbutt, M.
Jul 19, 2025
Technicians effectively diagnosed and…
Technicians effectively diagnosed and helped resolve problem
Response from Oxygen Concentrator StoreJul 30, 2025
Thank you, Margaret! We're glad our technicians were able to effectively diagnose and resolve the issue. If you ever need anything else, feel free to reach out—we’re here to help!
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East, L.
Jul 19, 2025
Easy to talk to sales rep but she told…
Easy to talk to sales rep but she told me it was gonna weigh less than old one and it would be less heavy
Response from Oxygen Concentrator StoreJul 30, 2025
Thank you for your feedback, Laraine. We're glad to hear the sales rep was easy to talk to, but we're sorry for any confusion about the weight of the unit. If you’d like to discuss options or need further assistance, please don’t hesitate to call us at 877-303-9289—we’re here to help!
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J.Fred V.
Jul 9, 2025
It wasn’t clear when i ordered that…
It wasn’t clear when i ordered that they needed additional paperwork, which created a potential delay. They worked well with me to get it quickly.
Response from Oxygen Concentrator StoreJul 30, 2025
Thank you, J. Fred! We appreciate your patience and are glad our team was able to work with you to resolve the paperwork issue quickly. Your feedback helps us improve clarity for future customers. If you ever need anything else, feel free to reach out—we’re here to help!
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Kathy
Jul 6, 2025
Helpful staff revealed we needed a new…
Helpful staff revealed we needed a new concentrator. Having spent thousands of $ at this store over the years, we would have appreciated a discount on the $1700 price!
Response from Oxygen Concentrator StoreJul 7, 2025
Thank you, Kathy! We truly appreciate your continued support and loyalty over the years. We're glad our team was able to help identify your needs, but we understand your concern about pricing. We always strive to offer the best value possible, and we’ll be sure to pass along your feedback. If you ever need anything else, feel free to reach out—we’re here to help!
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