Oxygen Concentrator StoreReviews of oxygenconcentratorstore.com

I'm old & not very sturdy due to Virtigo !! I aked about a Philips because my Sister loves hers!! I was told they don't go to a 5 L but both her lil 1 & larger do!!& under 10 lbs for large. 1!! I was given a Care Sequel 5 Very heavy 18lbs!! & Very flimsy Cart handle!! Works & connects to my CPAP so O .K.!! But for$ 3200.00 expected alot better quality!!

Initial contact was great. My sales associate was wonderful and full of knowledge. I would actually give him six stars if possible but I'm having to condense the entire purchase to return timeline. He helped me greatly in navitating the process between the Store and my pulmonologist and was very patient. All went smoothly! When I received the unit was when the problems started. I tried the unit once for a few hours and knew it was not the one for me. I already have a different brand model but was looking to get an additional one to keep in a different location. The Caire (sp?) brand was very very noisy compared to the Inogen. The one day I used it was to see my doctor and even they said how irritating it would be to listen to all day. Perhaps it was a faulty model? At any rate, I began the process to return. And kept getting stuck in a loop of conversations. You must realize there is a finite time allowed before the Store starts knocking off percentages, like 25% at a time, in refunds. I was dealing with a weekend situation and I needed confirmation that I would fall into the category of "being on time." It took a bit, much longer than it should have (which I believe to be of no fault by my sales associate) but it was NOT an easy process. Not as easy as it is advertised. All well at the end of the day, but I advise anyone to not delay in beginning a return process if you need to do so. As far as if the Caire worked? Yes, it did. But it's really loud!

Batteries don't last as long as they were said to at best 3 hours on 2

Poor communication on status of repair.

Got my Inogen 5 about year and a half only and stopped working. Contacted the store for repair and they were on it. My average rating was due to: 1. Was i recommended an inferior but expensive product? I mean its only about year and a half. 2. They charged me shipping when it is manufacturer warranty. 3. The error message did not indicate i needed new sieve beds, but oxygen store said i needed it and they can put it in for me which i questioned he said it only lasts a year and year half so i forked out another $149. The guy kept telling me that Inogen 5 is the only one where i can put it myself, but thats not my gripe. I feel that they are not actually listening to me and my needs.

There was quite a bit of wait time for a live person. I was wanting to order Inogen One G 4 cylinder and was sent a Inogen G5. It may have been my fault as maybe I wasn’t clear. I have bought all my machines through you so maybe I have several in my files. Anyhow it was resolved and I did receive the correct cylinders.

said it was suppose to be overnighted - and it wasn't . Staff was nice and helped as much as they could .

My rating is Three Stars.