Oxygen Concentrator StoreReviews of oxygenconcentratorstore.com

Response from Oxygen Concentrator StoreMay 30, 2023

I apologize for the oversight. I will make sure to forward your concerns to the appropriate department so that they can review the situation and reach out to you to resolve the issue. Thank you for bringing this to our attention, and we appreciate your patience as we work towards a resolution.

Response from Oxygen Concentrator StoreMay 24, 2023

We apologize for the inconvenience and disappointment you experienced with the straps of the units you purchased for your friend. We understand that this issue led to damage and additional expenses for replacement parts. We strive to provide high-quality products and excellent customer service, and we apologize if we fell short of your expectations in this case. We appreciate your feedback and take it seriously. We continuously work to improve our products and customer support processes to ensure a better experience for our customers. We apologize for any inconvenience caused by the strap issue and the need to purchase replacement parts from a different provider. If there is anything else we can do to assist you or address any remaining concerns, please don't hesitate to reach out to us. We value your feedback and are committed to resolving any outstanding issues to your satisfaction.

Response from Oxygen Concentrator StoreApr 26, 2023

We apologize for any inconvenience this may have caused. We are sorry to hear that you received the wrong items. If you had contacted us earlier, we would have resolved the issue for you. We have forwarded your feedback to our customer service team and they will be reaching out to you to address this issue. Thank you for bringing this to our attention. Update: Hello Cheryl, thanks for speaking with our Customer Serivce Manager. We hope that you are happy with the resolution provided. Thanks for your business.

Response from Oxygen Concentrator StoreApr 25, 2023

Thank you for your feedback. We apologize for the inconvenience you experienced with the pricing and the battery issue. Your comment has been forwarded to our customer service department and they will reach out to you to address your concerns and work towards a solution. We appreciate your patience and understanding.

Response from Oxygen Concentrator StoreApr 19, 2023

I am sorry to hear about your negative experience with our representative. This behavior is not acceptable and will look into the matter. We value our customers and want to ensure that you receive the best service possible. Our Sales Manager called you earlier but couldn't connect. Please contact us at your earliest convenience so we can address the situation and make things right for you. We apologize for any inconvenience this may have caused and look forward to the opportunity to make it right.

Response from Oxygen Concentrator StoreApr 19, 2023

Thanks for sharing your perspective. Our Oxygen Specialist tried to reach out to you multiple times to resolve any issue. We believe in providing 100% customer satisfaction. We'd be happy to speak with you at (877) 303-9289.

Response from Oxygen Concentrator StoreMar 31, 2023

Hello Katherine, thank you for bringing this matter to our attention. We apologize that our service didn't match your expectations. We assure you that this instance is uncommon and we'll investigate to make sure this isn't repeated. I have forwarded your feedback to customer service. Someone from the team will during working hours so that we can make things right. When you breathe easier, we breathe easier.

Response from Oxygen Concentrator StoreMar 29, 2023

Hello Leona, thank you for giving us constructive feedback. We believe in providing 100% customer satisfaction. We're sorry for your experience. We'd be happy to speak with you at (877) 303-9289.