Krayenhagen, T.
I purchased an Inogen late last year
I purchased an Inogen late last year. It began to act up, alarming low oxygen and then replace columns. I called, they assed the problem, sent me new columns which arrived in two days. I replaced them and it now works great. I spoke with a sales person and with a tech geek. Both treated me with respect, and focuse on how to get my machine working correctly. It was good to see great customer service provided by people who spoke English. There is nothing more frustrating than speaking to a customer service agent who is difficult to understand.
Response from Oxygen Concentrator StoreMar 31, 2026
Thank you so much, Terry! We're really glad our team was able to quickly identify the issue and get new columns out to you within two days. It's great to hear the machine is back up and running. We truly appreciate the kind words about our customer service team. If you ever need anything else, feel free to reach out. We're here to help!



