Oxygen Concentrator StoreReviews of oxygenconcentratorstore.com

Response from Oxygen Concentrator StoreJul 27, 2023

Thank you for your feedback. We appreciate your kind words about Bret and his efforts to assist you. We're sorry to hear that your experience didn't meet your expectations fully. We always strive to provide the best service possible, and we take your feedback seriously. If there's anything specific that you feel we could have done better, please let us know so we can address it and improve our services. We value your business and will work hard to ensure your satisfaction in the future.

Response from Oxygen Concentrator StoreJun 28, 2023

Thank you for your feedback. We appreciate your input regarding the frequency of updates and will take it into consideration to improve our communication with customers. We strive to provide valuable information while being mindful of not overwhelming you with excessive notifications. Additionally, we understand the importance of competitive pricing, and we encourage our customers to explore different options to find the best deals for replacement parts. If you have any further questions or need assistance, please don't hesitate to let us know. We're here to help!

Response from Oxygen Concentrator StoreJun 20, 2023

Thank you for your feedback, Ralph. We're glad to hear that you received your ordered items and that you are satisfied with their quality. We understand that cost can be a consideration, and we strive to provide products that meet high standards backed by high service quality. We advise calling our Oxygen Specialists to check for ongoing specials. If you have any further questions or need assistance in the future, please feel free to reach out. We appreciate your business and thank you for choosing our company.

Response from Oxygen Concentrator StoreJun 20, 2023

Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced. We understand the importance of timely and efficient customer support, and we're sorry that you had to make multiple calls to resolve the issue. We have investigated the call issue and there was technical issue because of which we couldn't connect. Your feedback is valuable to us, and we will take it into consideration to improve our service. I see that the exchange is in progress and one of our representative will connect with you on any update. We appreciate your business and the opportunity to serve you.

Response from Oxygen Concentrator StoreMay 24, 2023

We apologize for the miscommunication and any inconvenience it may have caused. We understand your frustration and take your feedback seriously. We want to assure you that we value your trust and strive to provide the best customer experience possible. After reviewing your order details, we can confirm that the backpack you requested was indeed shipped to you. We apologize for the oversight in not including it initially, and we took immediate action to rectify the situation. We want to clarify that we did not charge you for the shipping or the backpack itself. It was our mistake, and we are committed to making things right for you. We appreciate your understanding and patience in this matter. We strive to learn from our mistakes and improve our processes to avoid such situations in the future. We value your business and hope to have the opportunity to serve you better in the future. If you have any further concerns or questions, please don't hesitate to reach out to us.

Response from Oxygen Concentrator StoreMay 2, 2023

Hello Micheline, thanks for taking the time to inform us about the issue. I'm sorry that you didn’t receive the quality experience we are known for. We strive to provide an effortless customer experience and would take this opportunity to investigate the issue further. Your review is shared with your Oxygen Specialist and the required will be done in no time. Also, you may reach us at (877) 303-9289 for any questions.

Response from Oxygen Concentrator StoreApr 25, 2023

Thank you for your feedback. We apologize for any confusion caused by the lack of instructions for the cannulas or humidifier bottle attachment. We do have a video on this topic available on our YouTube channel that we believe will be helpful to you. You can access the video at this link: https://youtu.be/nqRPjUNCsIY. If you have any further questions or concerns, please do not hesitate to contact our customer service team who will be more than happy to assist you. Thank you for choosing Oxygen Concentrator Store.

Response from Oxygen Concentrator StoreApr 19, 2023

I'm sorry to hear that you're having difficulty using your POC with the carrying case. We see that you've contacted the customer service team at the Oxygen Concentrator Store and explained the situation to them. Our team has shipped you a new carrying case at charge. The package is in transit and will arrive in a day or two. After receiving the case if you need assistance you may call us at (877) 303-9289. It's important to the us that you are satisfied with your purchase and that you have a positive experience with our customer service team.