Oxygen Concentrator StoreReviews of oxygenconcentratorstore.com

Response from Oxygen Concentrator StoreDec 26, 2023

Hello Deborah, thanks for taking the time to inform us about the issue. I'm sorry that the unit is malfunctioning. We strive to provide an effortless customer experience and would take this opportunity to investigate the issue further. I've passed on your feedback to the customer service team. They'll contact you and if you want to call, you may reach us at (877) 303-9289.

Response from Oxygen Concentrator StoreDec 26, 2023

Thank you for reaching out, Andy Piasta. We apologize for not getting back to you as promised. It's important to us to provide timely and helpful responses, and we regret any inconvenience caused by this oversight. Please let us assist you now with any questions or information you need. You can reach out to our customer service team directly at 877-303-9289, and we will ensure your concerns are addressed promptly. Your satisfaction is crucial to us, and we're committed to providing the support you need. Thank you for your patience and understanding. We appreciate the opportunity to make this right and look forward to assisting you.

Response from Oxygen Concentrator StoreNov 28, 2023

Thank you for bringing this to our attention. We're concerned to hear about your experience as described in the review. However, we are unable to locate any purchase records or previous communications under your name. Our customer satisfaction is a top priority, and we take feedback very seriously. We consistently receive high ratings and positive reviews, so your comments stand out as unusual for us. To assist you effectively and investigate this matter thoroughly, we would greatly appreciate it if you could provide us with any purchase information or details about your interaction with our company. This will enable us to address your concerns directly and ensure that any issues are promptly resolved.

Response from Oxygen Concentrator StoreNov 28, 2023

Thank you for reaching out, Pam Nist. We apologize for the issues you've continued to experience with your machine, especially after it was recently serviced. It's understandable that the machine stopping and causing lights to blink, particularly so soon after maintenance, would be disappointing and frustrating. We take these matters seriously and have already set up a case to bring your machine back for another thorough examination. We recognize the inconvenience of having to send your unit back again and share your concern about the persistence of the problem. Upon receipt of the unit, our technical team will conduct a detailed evaluation to identify and rectify the issue. We are committed to resolving this matter to your satisfaction and will keep you updated throughout the process. We appreciate your patience and understanding as we work to address this, and we hope to restore your confidence in our products and service. If you have any further questions or concerns in the meantime, please don't hesitate to contact us.

Response from Oxygen Concentrator StoreNov 23, 2023

I'm very sorry to hear that your item was stolen from your porch after delivery. This is certainly a distressing situation and not the experience we want any of our customers to have. We take such incidents seriously and are here to assist you in resolving this matter. Please contact our customer service team as soon as possible for assistance.

Response from Oxygen Concentrator StoreNov 15, 2023

Thank you for your patience, Maureen. After conducting an internal investigation into your case, we've decided to refund your restocking fees. We understand the importance of customer satisfaction and acknowledge the inconvenience this situation may have caused. The refund has already been processed and should reflect in your account within a few days. We appreciate your feedback as it helps us improve our services and policies. If there are any other issues or further assistance needed, please don't hesitate to contact us.

Response from Oxygen Concentrator StoreOct 2, 2023

We sincerely apologize for the oversight and inconvenience. Please be assured that customer satisfaction is of utmost importance to us. We will immediately review your order and ensure that the necessary refund is processed without any further delay. Thank you for bringing this to our attention, and we appreciate your patience and understanding.

Response from Oxygen Concentrator StoreSep 2, 2023

We apologize for any inconvenience you experienced regarding the shipping of your order. Your feedback is important to us, and we're sorry that the delivery did not meet your expectations. We understand the importance of timely delivery, especially when you've chosen expedited shipping. We appreciate your patience and understanding. We have shared the concern with the Customer Service Department and they'll reach out in business hours. Thank you for bringing this to our attention.