Oxygen Concentrator StoreReviews of oxygenconcentratorstore.com

Response from Oxygen Concentrator StoreSep 11, 2023

We're sorry to hear that the pairing and connection process was challenging. We strive to offer products that are user-friendly for all ages and levels of tech-savviness. Your feedback is valuable and we'll work on simplifying the process. Thank you for bringing this to our attention. Our Customer Service Team member will reach out to you to assist.

Response from Oxygen Concentrator StoreSep 11, 2023

Thanks for sharing your perspective and we are sorry to hear about your experience. Please contact us at 1-877-303-9289 so we can answer any questions.

Response from Oxygen Concentrator StoreSep 1, 2023

Hello Jean, thank you for the feedback. We believe in providing 100% customer satisfaction. We'd be happy to speak with you at (877) 303-9289.

Response from Oxygen Concentrator StoreAug 25, 2023

We genuinely apologize for your frustration. It's important to provide our customers with all the information they need. We'll take your feedback to heart and work towards ensuring clearer communication in the future. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to reach out. Thank you for bringing this to our attention, and we appreciate your patience and understanding.

Response from Oxygen Concentrator StoreAug 23, 2023

Lamentamos mucho cualquier confusión o falta de información que haya experimentado con respecto a la política de reparación. Tu opinión es valiosa para nosotros y la tendremos en cuenta para mejorar nuestra comunicación y servicios en el futuro. El mantenimiento anual es estándar para la mayoría de los concentradores de oxígeno. La tarifa de manejo de garantía de $60 que cobramos cubre los costos de envío de ida y vuelta. Si el cliente envía la unidad directamente, le costará el doble o el triple del coste. Por lo tanto, esta tarifa permite que el costo de envío se reduzca drásticamente y ayuda a un procesamiento más rápido de la unidad. Además, su unidad reparada está en camino de regreso y se espera que llegue este viernes. Si tiene más preguntas o inquietudes, no dude en ponerse en contacto con nosotros. Estamos aquí para ayudarte. ORIGINAL: We are very sorry for any confusion or lack of information you experienced regarding the repair policy. Your opinion is valuable to us and we will take it into account to improve our communication and services in the future. Annual maintenance is standard for most oxygen concentrators. The $60 warranty handling fee we charge covers two-way shipping costs. If the customer ships the unit directly, it'll cost twice or thrice the cost. So, this fee allows the shipping cost to come down drastically and helps with faster processing of the unit. Moreover, your repaired unit is on the way back and is expected to arrive this Friday. If you have any further questions or concerns, please do not hesitate to contact us. We are here to help you.

Response from Oxygen Concentrator StoreAug 5, 2023

Hello RJ, thanks for taking the time to inform us about the issue. I'm sorry that you didn’t receive the quality experience we are known for. We strive to provide an effortless customer experience and would take this opportunity to investigate the issue further. Someone from our team will reach out to you to discuss.

Response from Oxygen Concentrator StoreAug 1, 2023

We apologize for any inconvenience caused by the noise from your machine. Our team is committed to providing quality products, and it's essential that your experience is optimal. The slight rattling you mentioned could be due to various factors, and we'd be happy to help troubleshoot and find a solution for you. Please don't hesitate to reach out to our customer support team at 877-303-9289. They will be more than willing to assist you and ensure that your machine is operating as expected. Your satisfaction is our priority, and we want to make sure you have a quiet and reliable oxygen concentrator. Thank you for bringing this to our attention, and we look forward to resolving the issue for you.

Response from Oxygen Concentrator StoreAug 1, 2023

We understand that the delivery delay experienced with our shipping partner UPS was beyond our control, and we apologize for any inconvenience it caused you. While we strive to ship orders promptly, unforeseen circumstances like shipping delays can occasionally occur. Please know that we are continually working with our shipping partners to ensure smooth and timely deliveries. We appreciate your understanding and patience during such situations. If you have any further questions or concerns, please feel free to contact our customer support team, and we'll be more than happy to assist you. Thank you for choosing us as your provider, and we value your business.