ANONYMOUS
RUDE, RUDE, RUDE.....BUYERS BEWARE!!!
I would never buy from this company again!! The salesman are out to steal your money..if you have a problem, they do not want to help you. They are rude and not customer friendly.
Response from Oxygen Concentrator StoreJan 27, 2024
Thank you for sharing your feedback, Colette. We're genuinely sorry to hear about your negative experience and any perceived rudeness from our team. Our goal is to provide excellent customer service and support, and we regret that we did not meet your expectations in this instance. Regarding your case, we understand there was an exception made to accommodate an exchange of batteries outside of our standard return/exchange policy. We appreciate your cooperation in providing shipment verification for the return, as outlined in our communications. We're committed to resolving any outstanding issues and would like to ensure your concerns are addressed to your satisfaction. If you're still willing, we can proceed with the exchange if shipment verification is provided promptly, as we're unable to accept returns after February 1st due to policy constraints. Please reach out to our customer service team to update them of your shipment status. We value your business and would appreciate the opportunity to restore your confidence in our company.