Oxygen Concentrator StoreReviews of oxygenconcentratorstore.com

Response from Oxygen Concentrator StoreNov 28, 2023

Thank you for your feedback, Arthur. We apologize for the inconvenience and frustration you experienced with the initial concentrators and the issues related to pairing them with the Inogen app. It's concerning to hear about the challenges you faced, and we appreciate your patience through the multiple exchanges. We're glad to know that Tammy from our service department was able to assist you effectively, leading to a resolution with the third concentrator. Your experience highlights the importance of clear communication and thorough troubleshooting guidance from our team. We will take this feedback into account to improve our service and ensure that our customers receive all necessary information upfront to avoid similar issues in the future. Thank you for bringing this to our attention, and we're sorry for any aggravation caused. If you have any further questions or need additional support, please don't hesitate to reach out. We are here to help and ensure you have a positive experience with our products and services.

Response from Oxygen Concentrator StoreNov 15, 2023

We apologize for the inconvenience and frustration you've experienced, Wayne. It's concerning to hear about the oversight in shipping the wrong charger. Quality control and efficient customer service are critical to us, and it seems we fell short in this instance. We understand the importance of receiving the correct parts promptly, especially for something as essential as a charger for your unit. Please be assured that we are actively working to address this issue and ensure that the correct charger is sent to you as quickly as possible. We appreciate your patience and understanding as we work to rectify this situation.

Response from Oxygen Concentrator StoreNov 15, 2023

Thank you for sharing your experience, Lauren. We apologize for the difficulties you encountered with the delivery and the lack of follow-up from our team. Your feedback highlights significant areas where we need to improve, particularly in communication and ensuring customer concerns are addressed promptly and effectively. We are glad to hear that the issue with the odor from the new unit resolved itself, but we understand that the overall experience fell short of your expectations. This is not the standard of service we aim to provide. We are committed to improving our processes and customer service, based on the insights we receive from experiences like yours. We appreciate your patience and understanding, and we're pleased to know that the concentrator is functioning well for you. If you have any further concerns or need assistance, please don't hesitate to reach out to us. We would like to ensure that any outstanding issues are resolved to your satisfaction.

Response from Oxygen Concentrator StoreOct 23, 2023

I'm sorry to hear that you've had difficulty getting a response from us. Your feedback is important, and we sincerely apologize for the inconvenience. Please allow us to address this matter promptly. We aim to provide excellent customer service, and it seems we fell short in this instance. Thank you for bringing it to our attention.

Response from Oxygen Concentrator StoreOct 20, 2023

We're sorry to hear about your experience, but we'd like to clarify that we do not refill oxygen tanks. Our company specializes in selling oxygen concentrators, which generate oxygen on their own and do not require refilling. You purchased a portable unit from us last month, which should eliminate the need for tank refills. If you have any questions about your concentrator or need assistance in using it, please don't hesitate to contact us. We're here to help ensure you have the best experience possible with the equipment you've purchased.

Response from Oxygen Concentrator StoreSep 22, 2023

Hello Walter, thanks for taking the time to inform us about the issue. I'm sorry that you didn’t receive the quality experience we are known for. We strive to provide an effortless customer experience and would take this opportunity to investigate the issue further. You may reach us at (877) 303-9289 to discuss.

Response from Oxygen Concentrator StoreSep 25, 2023

We sincerely apologize for the inconvenience you faced with your POC. It's truly important for us that our products meet the highest standards and perform flawlessly, especially given the critical nature of the devices we offer. We understand the discomfort and uncertainty that comes with equipment malfunction, especially so soon after purchase. We're relieved to hear that the warranty was in place. Your feedback is invaluable, and we'll ensure it is directed to the appropriate channels to prevent such issues in the future. Thank you for sharing, and please reach out if there are further concerns or needs.

Response from Oxygen Concentrator StoreSep 11, 2023

We apologize for the inconvenience you faced, Loree. Our aim is to provide the best service and knowledge about our products. We'll ensure our team receives further training to better assist our customers in the future. We have shared your feedback with the concerned department and someone will contact in business hours to further assist. Thank you for your feedback, and we hope to serve you better next time.