Oxygen Concentrator StoreReviews of oxygenconcentratorstore.com

Response from Oxygen Concentrator StoreMar 23, 2024

Frederick, we sincerely apologize for any confusion or inconvenience this situation may have caused you. It's important to us to maintain clear and honest communication with our customers, and we regret if there was any misunderstanding regarding the cancellation of your order and our communication with your doctor. We typically require a prescription for certain items, which might involve contacting healthcare providers, but this is done with customer's knowledge and consent. Please rest assured we are taking your feedback seriously and will review our processes to ensure clearer communication in the future. We're committed to resolving any issues you've experienced and would like the opportunity to discuss this matter further with you to find a satisfactory resolution. Your satisfaction is very important to us, and we hope to regain your trust.

Response from Oxygen Concentrator StoreMar 8, 2024

We apologize for the inconvenience you've experienced, Mary. We regret to hear about the issues you're facing with your machine and the difficulty in reaching tech support. We're committed to resolving your concerns promptly. Our customer service team has been notified and will be reaching out to you as soon as possible to assist with troubleshooting and to provide a suitable solution for the problem with your machine. If you want to call, you may reach us at (877) 303-9289. Thank you for your patience, and we appreciate the opportunity to make this right.

Response from Oxygen Concentrator StoreMar 5, 2024

We're sorry to hear about your experience, Stephen. It appears there might be some confusion, as we don't have any complaints or support cases logged under your name. We take customer feedback seriously and would like to understand and address your concerns. Please reach out to us directly at the service number provided on your unit's sticker, so we can assist you further and ensure your satisfaction.

Response from Oxygen Concentrator StoreFeb 27, 2024

Thanks for sharing your perspective and we are sorry to hear about your experience. Please contact us at 1-877-303-9289 so we can answer any questions.

Response from Oxygen Concentrator StoreFeb 26, 2024

We're truly sorry to hear about the issues you've encountered with your machine, Michelle, especially given its recent purchase. It's disappointing to learn about the unexpected costs and the inconvenience you faced with shipping for repairs. We aim for a seamless and transparent process for our customers, and it seems we fell short in this instance. Your feedback is invaluable, and we'll address these concerns internally to prevent similar situations in the future. If there's anything more we can do to support you or address your concerns, please don't hesitate to contact us.

Response from Oxygen Concentrator StoreFeb 8, 2024

We're sorry to hear about your difficulty in getting a response regarding your refund and return request. We take customer service seriously and apologize for any inconvenience this may have caused you. We have passed on your feedback to the Sales Team. Someone from the team will contact you shortly.

Response from Oxygen Concentrator StoreFeb 8, 2024

We're truly sorry to hear about your experience, Joe. It's concerning to learn that the service you received from our customer service was not up to standard, and we apologize for any inconvenience caused by the missing return instructions and labels. On the other hand, we're glad to hear that our sales representative provided you with excellent service. To address your concerns promptly and efficiently, could you please provide us with some contact details or an order number? You can contact us at (877) 303-9289. This information will enable us to locate your account and take immediate action to rectify the situation. You can rest assured that we take your feedback seriously and are committed to providing compassionate and professional service to all our customers, especially those in need. Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.

Response from Oxygen Concentrator StoreFeb 5, 2024

We're truly sorry to hear about your recent experience, Dick. Providing friendly and helpful service is a top priority for us, and we regret that we fell short in this instance. We appreciate your feedback and would like to make things right. Please allow us the opportunity to address your concerns directly. If you're open to it, we'd like to follow up with you personally to better understand and resolve the issue. Thank you for letting us know, and we hope to regain your trust.