Wade, T.
Very prompt in shipping my unit
Very prompt in shipping my unit, but when it arrived it did not work. You did send replacement unit two days later, that does work. I understand some units came defective, but I was told the unit had been operated & checked before shipping. I believe that should be done every time.
Response from Oxygen Concentrator StoreJan 21, 2026
Hi Terry, thank you for taking the time to share this feedback, and I’m sorry for the trouble you experienced when the unit arrived non-functional. We understand how frustrating that is, especially when you needed it right away. I do want to clarify one important point regarding the deposit. Our records show the deposit fee was waived, and you were not actually charged an additional deposit. We have also communicated this earlier via email. We’re glad the replacement unit arrived quickly and is working properly. If you would like, please give our customer service team a call at 877-303-9289 so we can review what you’re seeing on your credit card and make sure everything is fully cleared up. If you ever need anything else, feel free to reach out—we’re here to help!