OxygenReviews of oxygen.us

Response from OxygenJan 26, 2024

Sorry to hear about your experience. On January 6, 2024, a notification email was sent to inform you of the account closure due to a business risk decision. You were also informed that your account would not be accessible, and your mobile application would be disabled. If you have any questions or concerns, please respond to the email thread sent to you on 1/8/2024. Apologies for any inconvenience caused.

Response from OxygenOct 31, 2023

We're sorry to hear about your experience, and we'd like to investigate further. The issue has been escalated, and someone will contact you via email shortly. We appreciate your patience.

Response from OxygenOct 11, 2023

Sorry to hear about your experience, Kandice. Our goal is to resolve any issues you may have. Could you please email us at [email protected] with a list of all the transactions you are referring to and any supporting documents you may have?

Response from OxygenOct 11, 2023

Decisions to close accounts are based on the account terms and conditions, Lori. We regret that your account had to be closed, but please understand that this decision was made to ensure account safety and security. If you have any questions or concerns, please respond to the email thread from a few days ago. We apologize for any inconvenience caused.

Response from OxygenOct 2, 2023

Kenya, we are very sorry to hear about your experience. We want to ensure we resolve this issue. Reach out to us at [[email protected]] or simply give us a call at [1-866-287-7021].

Response from OxygenAug 28, 2023

Hello James, we sent you a response regarding the merchant hold on your account. We do not have the ability to cancel or release these funds. Since the transaction was cancelled, the funds will be released back to the account after 7 days, and the transaction will fall off. You can always try contacting the merchant to see if they will issue a reversal. We apologize for any inconvenience caused.

Response from OxygenAug 7, 2023

It is delightful to hear such positive words. Thank you so much for the review and for being an Oxygen customer! We appreciate you.

Response from OxygenJul 25, 2023

Sorry to hear about your experience, Francisca. Oxygen does not condone lying to our customer, however, our primary goal is to address and resolve any issues you may have. If you think your dispute needs to be re-reviewed, please respond to the email sent to you few hours ago or email [email protected] and request a rebuttal. Otherwise, as per our records you filed a complaint in June and July related to funds availability and disputes. A rebuttal was filed for one of the disputes which was later re-denied. For the funds availability complaint the requested docs were provided and the account was later reinstated.