OxknitReviews of oxknit.com

Response from OxknitSep 26, 2022

Dear We are sorry we haven't found your order by your name, could you please provide your order ID to us so that we can check for you？In order to ensure your information safety, we recommend you provide one of the below information to our email address [email protected] . 1.Your full name on the order 2.Transaction ID 3. invoice ID of this order Looking forward to your reply.

Response from OxknitSep 29, 2022

Dear, Thanks for your attention. As you said, you saw the similar item on different websites, which show the item is hot sales so that many shopping websites introduce those kinds of products. And it comes to a conclusion that we are trying our best to catch the fashion trend. In addition, most of the clothes we sell on our website are the latest designs by us. Of course, we also collaborate with some excellent external suppliers. We are always working for a high quality with reasonable price items for every customer. Best wishes,

Response from OxknitSep 26, 2022

Hi, Thank you for your feedback and we are sorry for not making you satisfied. Considering your request, we arranged a full refund of the item price to you before. And for the material, we indeed mentioned the detail material on the item page. And please kind understand that the real item can hardly be 100% consistent with the photos we show on the item page, due to the different phone screens, light or environment during filming, the color will also be different, you can also take some photos for the items, and you will see that the color of the photos you took will also slightly different. Best regards,

Response from OxknitSep 26, 2022

Hi, Thank you for your feedback and we are sorry for not making you satisfied. We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact our email address: [email protected] with your order number and photos of the defective parts. After we confirm the issue, we will provide a reasonable solution for you. Sorry for the inconvenience and looking forward to your reply. Best regards,

Response from OxknitSep 26, 2022

Dear , Thank you for shopping OXknit. After we tracked your order for you, we found it show delivered to you. In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will provide the tracking information to you via email as soon as possible. Please pay attention to your email box left on the OXknit account. If you need any further help, please do not hesitate to contact us by email. Best regards,

Response from OxknitSep 16, 2022

Dear, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address [email protected]. And we will responsible for the item if there is over 4cm/2 inch of size inaccuracy. Best regard,

Response from OxknitSep 13, 2022

Hi, We have sent an email by [email protected] to you before to inform you that your parcel was held by the customs during clearance. Tracking code: UG563263660YP Transit code of the carrier: 0082800082808613592019001 Track link: https://t.17track.net/en?v=2#nums=UG563263660YP To solve the problem, we kindly invite you to contact the customs (Tel: + 34 915197197) with your full name on the order and tracking/transit code to assistant in customs clearance. Thank you for your cooperation.

Response from OxknitSep 13, 2022

We are sorry to bring you an unpleasant shopping experience. We have improved our refund process. If we send the wrong clothes, we will give you a full refund; please get in touch with our customer service: [email protected]. You can also contact us on our Facebook page, and we will get back to you within 24 hours.