OxknitReviews of oxknit.com

Response from OxknitNov 22, 2022

Dear, Thanks for your attention. As you said, you saw the similar item on different websites, which show the item is hot sales so that many shopping websites introduce those kinds of products. And it comes to a conclusion that we are trying our best to catch the fashion trend. And please kind understand that the real item can hardly be 100% consistent with the photos we show on the item page, due to the different phone screens, light or environment during filming, the color will also be different. We are always working for a high quality with reasonable price items for every customer. Best wishes,

Response from OxknitNov 15, 2022

Dear, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange If you don't like the items, please contact our customer service for further return information.

Response from OxknitNov 15, 2022

Hi, Thank you for your feedback and we are sorry for causing this inconvenience. In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the OXknit account. If you need any further help, please do not hesitate to contact us by email. Best regards,

Response from OxknitNov 15, 2022

Dear, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. As it is a international transport, the shipping time should take 7-25 working days. And we have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address [email protected]. And we will responsible for the item if there is over 4cm/1.5 inch of size inaccuracy. Best regard,

Response from OxknitNov 8, 2022

Dear, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We have shown the material on the items page, most items you ordered are made of 10% cotton and 90%polyester, they are a very stretchy fabric. And our products are all heat-set after sewn, usually they won't shrink unless high temperature wash, iron or tumble dry. We more recommend hand washing at a temperature below 30 degrees for the first-time wash, but you can also machine wash it, but it’s best to dry it flat. Best regard,

Response from OxknitOct 31, 2022

Dear, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address [email protected]. And we will responsible for the item if there is over 4cm/2 inch of size inaccuracy. Best regard,

Response from OxknitOct 23, 2022

Dear, We sincerely apologize for the inconvenience caused. We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact our email address: [email protected] with your order number and photos of the defective parts. After we confirm the issue, we will provide a reasonable solution for you. If you are not satisfied with the material, we are sorry that the return shipping fee will at your expense, as we indeed show the material on the item page and return address on our website. Best regards,

Response from OxknitOct 12, 2022

Dear, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address [email protected]. And we will responsible for the item if there is over 4cm/2 inch of size inaccuracy. Best regard,