JS I.
Don't Buy Anything From Them
Using their size tool, the company suggested a 2XL. I'm 6'/180 lbs and wear mediums in everything so this was a little concerning. I emailed them, offered my measurements, and expressed skepticism at their size suggestions. They assured me that 2XL would fit so I foolishly believed them. Neither sweater does. On top of that, the zipper is on the wrong side. On top of that, the material is VERY thin. On top of that, when I contacted them and told them, as I suspected, the items don't fit, they offered a 40% refund PLUS shipping at my own expense back to China. I told them this was their fault, plus the clothing is made wrong. They upped the refund to 60%. That's as good as they will do. So let's re-cap their business model. 1. Flood social media with cool photos ripped apparently from another company (at least the designs). 2. Have sizing that makes no sense. 3. Ship items using the cheapest possible method. 4. Offer no or partial refunds, even if it is made incorrectly or they lie about the size. 5. Make you eat the shipping cost back to China. 6. Hope you get frustrated enough to keep it or send it back, give you a few dollars back, and keep the rest in profit (and probably re-sell the items). I hope people find this review and it saves them some money. Don't buy a thing from them.
Response from OxknitJan 11, 2023
Hi, Thank you for notifying us of your complaint First, as everyone's figure is different, we won't guarantee that the size calculated by the size calculator will fit our customers perfectly as it is for reference. And according to what you said you wear size M in usual, if you had told us, we must recommend you refer to the size chart to choose your size as there is a big difference in size. And we have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will responsible for the item if there is over 4cm/1.5 inch of size inaccuracy. Second, we have shown the return address pn our return policy page. Please view our return policy here: https://www.oxknit.com/pages/return-exchange