Comprato online un cardigan che non mi è mai arrivato ma sul sito SHOP risulta consegnato in data 29 settembre 2026. E non c’è modo per fare reclamo, è una vera e propria truffa!!!!
Response from OxknitOct 9, 2026
Dear ,
Thank you for shopping OXknit.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the OXknit account. If you still can't get the parcel after that, please tell our colleague via email.
If you need any further help, please do not hesitate to contact us by email.
Best regards,
Oxknit Customer Service Team
SB
Shell B.
Buyer beware
Their size chart and product description were completely wrong (which I proved to them with measurements), and the sizing of their tops run extremely large. I’m left with a top that is comically long like a dress and completely unwearable. They will not accept a return unless I pay shipping, even though they are at fault. They have offered an insulting 10% refund if I don’t return it. As a small business owner myself, I would never treat my customers like this. Absolutely disgusting.
Edited to reply to your response: I already sent you photos of the measurements. Your size chart says a L is 68cm long. The top measures 73cm long. So why have you not taken responsibility for your mistake? Either your size chart is very wrong or you put a L label on a 2XL top. Either way this is your company’s mistake.
Response from OxknitSep 28, 2026
Dear,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations.
We offer a 30-day return policy. You can find more details here: https://www.oxknit.com/pages/return-exchange.
Regarding the sizing, we recommend referring to the size chart on the product page before placing an order. If you prefer a looser fit, we generally suggest choosing one size up.
If the item you received does not match the size chart, we would appreciate it if you could send us clear photos showing the measurements of the garment at [email protected]. We will carefully review the measurements, and if there is a size discrepancy of more than 3 cm (1.2 inches) compared to our size chart, we will take full responsibility and provide an appropriate solution.
We appreciate your patience and the opportunity to resolve this for you. We look forward to hearing from you.
Best regards,
Oxknit Customer Service Team
KA
Karo
Finger weg!
Die Produkte von oxknit schauen ja auf den Bildern ganz hübsch aus, in Wahrheit bekam ich einen Pullover von minderwertiger Qualität. Eine Rücksendung und Erstattung war zunächst nicht möglich. Erst als ich die Zahlung zurück buchen ließ, hat man die Rücksendung auf meine Kosten akzeptiert. Diese hat mich 22 Euro gekostet (China). Und das ohne Sendungsnummer. Dann kostet es 48 Euro. Also gut abwägen, ob man da bestellen möchte. Ich jedenfalls nie wieder.
Response from OxknitSep 28, 2026
Hallo,
vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben. Wir entschuldigen uns für die Enttäuschung und die Unannehmlichkeiten, die Ihnen durch Ihren Kauf entstanden sind.
Wir verstehen, wie ärgerlich es ist, ein Produkt zu erhalten, das nicht den Erwartungen entspricht. Für solche Fälle bieten wir ein 30-tägiges Rückgaberecht an. Unsere Rückgabebedingungen finden Sie hier: https://www.oxknit.com/pages/return-exchange. Wir möchten sicherstellen, dass Sie mit Ihrem Kauf rundum zufrieden sind und helfen Ihnen gerne bei einer Rückgabe oder einem Umtausch.
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Wir schätzen Ihr Feedback sehr und werden es nutzen, um unsere Produkte und Dienstleistungen zukünftig zu verbessern. Wir wünschen Ihnen einen schönen Tag!
Mit freundlichen Grüßen, Ihr Oxknit Kundenservice-Team
DN
Daniel N.
China
Die Größenangaben sind falsch. Ich trage M oder L und hier war selbst XL deutlich zu klein. Ich wollte dann 2XL oder 3XL bestellen und wurde informiert das ich auf eigene Kosten nach CHINA!! retournieren soll.
Response from OxknitSep 4, 2026
Dear,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations.
We offer a 30-day return policy. You can find more details here: https://www.oxknit.com/pages/return-exchange.
Regarding the sizing, we recommend referring to the size chart on the product page before placing an order. If you prefer a looser fit, we generally suggest choosing one size up.
If the item you received does not match the size chart, we would appreciate it if you could send us clear photos showing the measurements of the garment at [email protected]. We will carefully review the measurements, and if there is a size discrepancy of more than 3 cm (1.2 inches) compared to our size chart, we will take full responsibility and provide an appropriate solution.
We appreciate your patience and the opportunity to resolve this for you. We look forward to hearing from you.
Best regards,
Oxknit Customer Service Team
JW
Jennifer W.
Another company that can’t afford to do real business
It takes so long for shipping. I needed to return an item once and never heard back. I stupidly ordered another item and they did get back to me. However, I needed to take photos. When you write, you have to wait for a reply. They won’t allow you to return for almost any reason and if you do try, the place is in China and you have to pay for shipping yourself. Order it from Amazon if you can. This company is a joke.
Response from OxknitAug 20, 2026
Dear,
We’re sorry to hear about your experience and sincerely apologize for the frustration caused.
Regarding shipping, for international transportation, the estimated delivery time is generally 7–16 business days after shipment. After reviewing your order, we found that your package arrived approximately 7 days after it was shipped, which was actually a relatively fast delivery time for an international shipment.
Regarding product issues, if you think an item you received is defective or has a color discrepancy, we may ask you to provide photos so that we can verify the issue and offer an appropriate solution. However, if you wish to return an item due to sizing, personal preference, or simply because you do not like it, you do not need to provide photos to request a return. Due to the high volume of inquiries we receive, we usually respond to emails within 24 hours on business days.
You can review our full return and exchange policy here:
https://www.oxknit.com/pages/return-exchange.
We apologize again for the inconvenience and appreciate your feedback.
Best regards,
Oxknit Customer Service Team
AB
Amy B.
Really weird fit
Really weird fit, tight across the hips and floppy around the middle. Garbage return policy.
Response from OxknitAug 20, 2026
Dear,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations.
We offer a 30-day return policy. You can find more details here: https://www.oxknit.com/pages/return-exchange.
Regarding the sizing, we recommend referring to the size chart on the product page before placing an order. If you prefer a looser fit, we generally suggest choosing one size up.
If the item you received does not match the size chart, we would appreciate it if you could send us clear photos showing the measurements of the garment at [email protected]. We will carefully review the measurements, and if there is a size discrepancy of more than 3 cm (1.2 inches) compared to our size chart, we will take full responsibility and provide an appropriate solution.
We appreciate your patience and the opportunity to resolve this for you. We look forward to hearing from you.
Best regards,
Oxknit Customer Service Team
JB
Just B.
Beware Sketchy Chinese Company
Most of the glowing reviews here are completely fake. This is another shady Chinese business that uses cheap social media advertising to dupe as many Americans as they can and into buying what is essentially cheap, thin clothing. Once they get it to you, their game is to tell you that they’ll take it back but you have to pay to ship it back to China. They realize people are not going to do this because of cost or apathy therefore they get to keep your money. It is a complete scam. Avoid them.
Response from OxknitAug 14, 2026
Dear,
Thank you for sharing your feedback. We completely understand that receiving products that do not meet your expectations can be frustrating.
We would like to clarify that, except for our USD 9.90 promotional items, most of our products are eligible for returns within 30 days of delivery.
We also stated in our return policy the circumstances under which customers are responsible for return shipping costs. However, if you receive an item that is defective or damaged, please contact our after-sales team at [email protected] and provide relevant photos of the issue. We will review the situation and assist you accordingly.
You can view our full return and exchange policy here:
https://www.oxknit.com/pages/return-exchange
We want to make sure that our customers are satisfied with their purchases, and we are always willing to assist with returns or exchanges in accordance with our policy.
Thank you for your cooperation and understanding.
Best regards,
Oxknit Customer Service Team
CH
C H.
Poorly made clothing with terrible…
Poorly made clothing with terrible return policy
While I like the designs of Oxknit, the clothing is poorly and cheaply made. I placed an order and received it a few weeks later (ships from China). Once the order arrived, I notified them the same day that the clothing was defective: collar is longer on one side than the other, the sleeves are different lengths, the material is pilling, etc. Material is very thin and, while I didn't wash them (or remove the tags), they don't feel like they would make it through a wash. Unwearable.
I contacted Oxknit to initiate a return and they informed me that I would be responsible for all return shipping to China, which costs more than the shirts. They asked for pictures, which I sent. Then they asked for more pictures. The process involves an email from them, a response, then several days before another email asking for more information. It felt like a delay tactic.
Buyer beware.
Response from OxknitAug 12, 2026
Dear,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the disappointing experience you had with both the products and our after-sales service.
Regarding the delivery time, our standard shipping time is generally 7–16 business days after the order has been shipped. As for email inquiries, our usual response time is within 24 hours, with an additional two days for weekends. We are sorry if the communication process felt slower than expected or caused you additional frustration.
If the items you purchased were short-sleeved styles, please also note that we use a relatively lightweight knit for these designs to help prevent overheating and provide a more comfortable wearing experience, especially in summer. We are also very sorry to hear about the issues you experienced with the items. We understand how disappointing it is to receive products that do not meet your expectations, especially when you reported the issues immediately after receiving them.
We would sincerely appreciate it if you could contact us again at [email protected] with your order number. We will review your case again carefully and do our best to provide you with a reasonable solution based on the actual situation.
We apologize again for the inconvenience and frustration caused, and we appreciate you giving us another opportunity to assist you.
Best regards,
Oxknit Customer Service Team
