OxiMedical RespiratoryReviews of oximedical.com

I give them ZERO stars. My concentrator broke and it’s under warranty. They tried to charge me like $300 for a part and $90 shipping! And it would take 4-6 weeks to get done so I’d be without it. They also believe that oxygen isn’t “life sustaining.” She says to me “oxygen is supplemental, not life sustaining!” Ummm…you need oxygen to breathe right? I couldn’t believe it. NEVER ISE THIS COMPANY!

If I could give a zero rating I would. Especially for Michael Mishell the rep that does not respond or follow through. Invoice date 6/5/25 Reached out to him to notify of broken part 6/14/25; he said he would send; he did not Continued trying to get part Father has now passed away 7/29/25 What a shame he didn’t even get a chance to use it and this company is not standing by their product. I will be contacting the BBB and other social platforms until this is resolved. I have texts to prove it. Even tried again today. I can see he read it but is not responding.

I purchased an oxygen concentrator, exchanged it within the exchange period, and returned them within the window as well because they were not providing a strong flow of oxygen. They kept over $1000 and are refusing to refund me my money. They do not answer any of my calls, and I have left numerous messages. The person who works in the finance/refunds department has never even picked up once.

Hey y'all, let me tell you 'bout my run-in with Oximedical and a fella named Gordon Moore. I picked up the Inogen G6 Rove from 'em, and lemme say, it was as smooth as the Mississippi. Gordon was real clear and helpful, answered all my questions, and my machine showed up quicker than a gator snap. I've been stickin' with Oximedical for all my oxygen needs. Their prices don’t make your wallet cry, which means a lot down here. Gordon, he's somethin' else—top-notch! Found me a concentrator that fits my budget and meets all my needs. It’s real nice havin' someone so friendly and ready to help; makes the whole deal a lot easier. When the concentrator came, it was all set up nice and quick. Gordon walked me through everything, made sure I was all set. Dealin' with COPD ain’t easy, but Gordon smoothed out the rough waters, eased my mind right away. Oximedical’s saved in my phone now, 'cause they're gonna be my first holler if anything else pops up or goes sideways. Big thanks to Gordon and all them folks at Oximedical! Y’all are a true breath of fresh air! 🥰

Five Stars I rarely write reviews, but my exceptional experience with Oximedical, especially with Gordon Moore, demands recognition. After my wife's triple bypass and subsequent mobility issues due to a paralyzed diaphragm, we desperately needed a reliable portable oxygen concentrator. Extensive research led us to Oximedical, where we were fortunate to connect with Gordon. Gordon's understanding and empathy, partly because of his personal connections to oxygen therapy, made all the difference. He recommended the Inogen G5, which has been a game changer for my wife. It's quiet, user-friendly, and perfectly portable, restoring much of her independence. Gordon's support extended beyond the sale, with constant availability for follow-up and advice, demonstrating a commitment to care that is all too rare. We wholeheartedly recommend Oximedical and Gordon to anyone in need of oxygen therapy. His service was not just professional; it was a lifeline.

I purchased an Inogen One G4 in July and the entire machime has stopped working. Both batteries were faulty when I received them. At that time they were only lasting 70 minutes. I am under their "white glove warranty," so Ive called several times to try and seek their assistance; only to be transferred to a call center that takes my name, phone number, and model #; but no one EVER HAS CALLED ME BACK!!! I SPENT THOUSANDS OF DOLLARS AND I ONLY GOT TO USE MY MACHINE 7 TIMES, BEFORE IT FAILED ON ME!!!!!!!

I am deeply grateful for Gordon Moore at Oximedical. He expertly guided us through the complex TRICARE reimbursement process for an Inogen G5 portable oxygen concentrator, making an enormous difference for my husband, a veteran. Gordon’s knowledge and patience were invaluable, especially given the VA only provides cumbersome oxygen tanks. After thorough research and multiple calls, we purchased the G5, and recently received reimbursement thanks to Gordon’s guidance. I highly recommend him for his expertise, dedication, and outstanding support. Thank you, Gordon!

Sarah Stevens is the most professional, most understanding and most compassionate of all my oxygen concerns. My portable Inogen One G4 arrived overnight which I needed desperately ( which my insurance company insists is not possible to get now - no supplies they say). Then I felt it was time to replace my 'downstairs' home oxygen and Sarah and I got through the first DiVilbiss which came late, soaking wet and made more noise than a shuttle blasting off. She immediately exchanged me for a Quiet model after convincing me - via a audio/video she had the warehouse make so I could hear how quiet this model is to save me money from buying the more expensive at home Inogen. My new machine is very quiet and I am sooooo very grateful to Sarah Stevens and cannot wait to thank her in person