OxiMedical RespiratoryReviews of oximedical.com

I worked with Sarah from their Florida location to purchase a portable oxygen concentrator and 2 floor oxygen concentrators. She was absolutely wonderful to work with! Very personable and extremely helpful. She helped me to get the best deal and not pressure sell me. She is such an asset to their company, when customer service in the world seems so bleak these days. I even had to request a past invoice and she was very happy to forward on to me and she did it immediately! She deserves a big raise!! If I had my own company I would steal her away! I would have given the company 5 Stars had I been only working with Sarah who was such a pleasure, but I was very disappointed in Angel. My mom passed away in March 2026 and I requested a buy back for all 3 machines. I was only given a quote on the portable for $250 when my mom paid $2400 for it and it was barely used. Not sure why my other 2 requests were ignored and they were all submitted separately as the website instructed. Angel’s email was cold and rude. I not only was dealing with the sting of losing my mom but I had to be insulted by such a ridiculously low offer with no sense of empathy from this person. My mom spent $5400 with this company and I feel like they are trying to gouge us in order to make a huge profit off her again. Very, very disappointed and think Angel could use some customer service pointers from Sarah. Not sure if this is how other companies handle the same situation but I will be looking to do a buy back somewhere else. Lori Palm Harbor, FL

Dealing with oxymed has been a challenge although they finally keep their promise. Waiting to hear from them about a battery issue.

I was not impressed, but nothing bad or good bad to say. It was very impersonal and they did not seem concerned with repeat business.

some how we went from a g5 special 2995 lifetime warranty to 2195 with G4 trade in 3 year warranty somehow doesn't add up. Mostly since I was recovery from medical issues and really needed it, I let it slide. My fault for giving in. aside from poor sales tactics an excellent product, dwarfs the quality of the G4, a lot of degrading for a few lbs. they did not sell me the G4, I suspect to their advise would have not sold me the G4 to begin with

I payed full price. I'm on SSI. And OxiMedical Respirat.

1st order was shipped to me and it was disfunctional. Shipped back and second one worked fine. 1st one was not inspected properly.

Customer service needs improvement

I ordered the backpack carrier for the Inogen and did not give it one thought about the size of it. I was NOT informed that there was a limited body size. I ordered it for a 6ft. 4in gentleman and it was too small. He could not get it on even with all the straps extended to the limit. I was very disappointed to find that I would have a 20% restocking fee deducted, plus had to pay postage on top of that. I ended having to pay almost half the cost of the $100 item out of pocket even though it was returned unused and in original packaging. I was really disappointed that I WAS NOT TOLD OR ASKED ABOUT SIZING.