oxiline.shopReviews of oxiline.shop

The customer service and product is superb! I was truly "WOWed" when an issue occurred with my BP monitor unit. They helped me diagnose the issue, recognizing the lifesaving importance of having a very accurate Blood Pressure monitoring device. The remedy was more than I expected, and they did not quibble about the results that I was experiencing with the old unit...they practiced SAFETY FIRST! In addition, when I was challenged to connect the new Pressure XS Pro to my iPhone, I experienced wonderful customer support and communication. I am a Happy/Safer Camper! The device itself is very portable, the cuff is comfortable, exceptional quality, and the unit's battery lasts a very long time. Great product if you travel a lot.

When I received the product and hooked up the pads to the cords provided everything worked on the screen but no current was running. I called in and chatted and they immediately offered to replace. Afterwards they did send a detailed email asking me to try a few troubleshooting steps at home. The troubleshooting steps actually worked and the replacement was not needed. They were very responsive, prompt and very helpful!

I was inquiring about delayed shipping of my order. The support chat function quickly connected me with a Customer Support Specialist. Josh immediately answered all my questions, and soon after our chat contacted me via email to provide updated information, and had my products shipped. Fantastic service.

We have several different medical monitors we purchased from Oxiline.com. Recently I had a shipping issue with an order for a refill of strips for our glucose meter. I tried several times to rectify the issue, but was getting quite frustrated with the situation. The last time I called to speak to a Customer Service Representative, I was thankfully connected with a gentleman named Justine. He listened to me complain about my problem with patience, researched the issue on his end, and resolved my problem quickly. Justine went above and beyond in resolving my issue with kindness and professionalism. He turned a difficult, frustrating issue into a much more pleasant experience. At the end of the experience I as left feeling like a valued customer, and I will continue to be a customer with Oxiline.com for the foreseeable future. Thank you Justine!

The sale service as well as the after sale service

I purchased an XS Pro blood pressure monitor when my previous device failed and need to be replaced. The XS Pro offers all of the features I want, especially the ability to connect it with other devices via Bluetooth. When the new device arrived I was dismayed to find that the user manual instructions were printed in a very light, low-contrast ink, making it nearly impossible for me to read them. The online .pdf version was likewise nearly impossible to read. I contacted Oxiline customer service through the online chatbot. The latter immediately escalated my concern to a complaint for a human representative to address. Within about 48 hours the CS representative sent me a new .pdf using bold black type, solving my problem and allowing me to resume measuring and monitoring my blood pressure. The rep apologized for the problem and couldn’t have been more solicitous of my satisfaction. This level of customer care is simply outstanding and is pretty rare these days. As a retired quality systems manager, I find it refreshing. Oxiline’s handling of my problem was textbook—they took my complaint seriously and courteously, then followed through with a perfect solution to it. As for the XS Pro, it is exactly what I need and it works well, providing a large, easy to read screen and simple operation with solid-feeling push buttons. I recommend this device and the company without reservation. Take all user reviews, both negative and positive, with a grain of salt. Do your own research, but I can assure you that my experience has been excellent. I will not hesitate to purchase other devices from them if I need them.

I had an issue through no fault of Oxiline. Spoke with Douglas at customer service and was able to obtain a full refund on my order. He went above and beyond to help me. Thank you Douglas and customer service at Oxiline. N P in N.J.

Great customer service. Thank you.