oxiline.shopReviews of oxiline.shop

After 3 weeks and multi emails .they pretty much will take your money without a product. Sure they will send a auto email stating that they did an investigation and the product is lost . No refund or product. The emails continues

I placed an order and despite repeated requests for shipping details, received no response. I have cancelled my order and requested a refund. We shall see if that is successful. If not, I intend to take legal action.

Before I ordered this device, I called the company to inquire and CONFIRMN that it would do what I needed it to do...continuously monitor my oxygen level while I sleep and provide a detailed report. I was told yes, it would do that. Placed order. Said would receive in 3-5 days. After waiting a week, called. Was told it was on backorder and "so sorry, you should have been notified". I was not notified. Finally received the device almost 2 weeks later. Used it. Exported data and 5 hours of sleep time was MISSING from the report. It recorded data from the first hour and the last hour only. Phoned company on 7/19/2023. Adan said he would "talk to management". He came back on phone and said I "needed to have my phone on". Huh? I informed him that I didn't know what he meant. He sent me over to technical support where Antonio informed me that this device was NOT recommended for overnight monitoring. I informed him that I specifically called and inquired about this before I purchased. "So sorry". Everyone is "so sorry". The employees do not seem well educated on the product and there does not appear to be any continuity/uniformity on product knowledge. Also, seems employee responses are rather scripted..."so sorry" and "let me talk to management". None of this was my fault. I did my due diligence, but I will still have to pay for shipping and an additional charge for a tracking number to return a useless device. I do not recommend this device if you need to do an overnight oxygen monitoring test. I wasn't planning on using it non-stop every day, just periodically to see if my oxygen level drops when I sleep.

You may want to avoid this company. They will take your money despite not having the product in stock, then a month later deliberately ship you a damaged product, make you return it before shipping a replacement, then tell you they are out of stock again when they receive the damaged item back. Nobody answers emails and getting someone on the phone is near impossible.

Been waiting for my order since 1st week of June 2023 and still nothing in the mail. I tried and call customer service but they will just give you bunch of excuses. I just wanted a refund and they will not give it, so I just filed a case in my bank to dispute my transaction with this company. Stay away from this company!!!

I ordered a smart scale from oxiline.shop a week ago. Their site claims 3 - 4 day expedited shipping. I never heard anything from them and they took my money immediately. Transaction is still listed as 'processing' on their end. They have not responded to any of my customer service emails and I have now disputed the transaction with my FSA/HSA card. In hindsight there is something very odd about this shop. They present themselves as an American medical equipment company. Their scale uses a Chinese app called 'FitDays'. The same scale can be found on Amazon under a different name for more than one hundred dollars cheaper (also uses the FitDays app). It seems like this is some strange import company that masquerades as a medical device company while selling OEM devices manufactured in China. Do yourself a favor and buy a medical device from a real company or buy one of these scales or devices from Amazon for much cheaper...

Stay away from this company! Never has stock, but they take your order and your money, but no notification about backorder, support emails do not get answered! Customer Service phone never reachable. Cancelled our order and now waiting for our money. Will see and update

All these reviews in a row about the horrible customer service... I wish I had seen them earlier. I experienced the same thing. I ordered a Therma 9 Pro (June 20th) on the website with a promised delivery of 3-4 days. Six days later on June 26th I call and ask whats going on. I was told the item was back-ordered (didn't say that on the website) and would ship in a few days. June 29th I get a tracking number.... but the USPS never received trhe item. I called on July 5th and got told it must have got lost in the mail. Really? You have to get something before you can lose it. I was promised a unit would go out that day and a new tracking number would be emailed to me. Never happened. I emailed today July 7th before they opened and said either send a unit today or a issue a refund and please email me back with your decision. They never responded. I filed for a refund with PayPal. I would not order a tongue depressor from these people.**** It is now July 22nd and I never heard from them. Save yourself a whole lot of aggravation and go somewhere else. ***** Finally heard from them on August 11th saying they are going to refund my money... what a joke.