oxiline.shopReviews of oxiline.shop

****DO NOT ORDER****, I RECEIVED A DEFECTIVE PRODUCT AND THEY WON'T PROVIDE A REFUND FOR SHIPPING IT BACK****

Horrible customer service, lousy shipment, and product got to my house after nearly two weeks torn apart inside the packaging with pieces come out of the box.

I’ve had the MD Pro for about a month, and it only gives full body composition readings about a third of the time. The other 66% of the time, I’ve paid $180 for scale that only gives my weight before it tells me “goodbye” - some days it’s in pounds, other days it’s in kilograms. I’ve contact the company and they gave me a list of variables that could be affecting it such as heels too dry, recharge the scale, or unpair the scale and then re-pair with my phone. So far none of the “work arounds” have solved the issue. I sent my findings back to the company, but have yet to hear anything back. My suggestion is to save your $180 bucks. The free scale I received from my insurance company does a better job. As an aside - my red light therapy uses a Hume scale - and I honestly have yet to have a problem with it. I have chosen poorly.

I ordered the Oxiline Pressure XS Pro on June 8, 2026. It was scheduled to arrive June 11. That was then changed to June 18. It did arrive Jun 18. I unpacked and installed 4 brand new batteries included in the shipment. When I tried to power the device on nothing happened. I reseated the batteries numerous times with no success. I chatted with Oxiline support (they responded quickly.) Their suggestion was to try another set of batteries. Since I had paid for the batteries they sent to me, I was not about to put another set in. I told them I wished to send the unit back for a refund. They accepted that but informed me I would be responsible for the return shipment costs. I went to UPS today and paid $23.18 to return the monitor. Lousy service.

They sent me a defective scale. The color of the scale didn't even match. Put me through rounds and rounds of troubleshooting. I clearly said within 30 days that I wanted to return for a refund. But they kept putting me through troubleshooting, and then when I refused to do more, said they couldn't refund since outside of 30 days. This company is shady at best.

I bought the portable tens unit. It arrived broken. Customer service said I had to pay to ship it back or keep it for a reduced refund. Why would I want to keep a broken tens unit. They should have paid and sent me a shipping label in my opinion.

DON'T BUY ANYTHING FROM THIS COMPANY. THEIR PRODUCTS ARE JUNK AND THEY DON'T REFUND OR EMAIL YOU BACK. SHOP AT AMAZON. COMPANIES LIKE THIS LIE AND IGNORE YOU.

I'm in Canada, and ordered the oxiline scale believing my purchase price was in CAD. The final transaction on my credit card after the purchase showed USD. I immediately contacted the seller via their email address, requesting the order be reversed. I was ignored. I emailed them a second time, still no answer. I then get a shipping notification, and AGAIN try to contact the seller asking to cancel the delivery and get a refund... STILL nothing. There is no customer service here. It's appalling. I have to contact my credit card provider and start a charge back.