oxiline.shopReviews of oxiline.shop

Very poor service. We ordered the Oxiline blood pressure monitor for my mom who was just released from the hospital after having a stroke. We paid $29.97 for "Express" delivery to be delivered the next day. We waited all day and no meter. When we called their customer service number we were told the unit was on back order. It did not state it was a back order item when we ordered it. We needed a blood pressure monitor so we asked "what do you have in stock?" The more expensive one of course! We paid it and requested a $20 discount for their incorrect website and once again paid for "Express" delivery and once again did not receive it! We call again to find out what happened this time. We were total it was their mistake okay at this point i am angry and requested free "Express" delivery. He put us on hold to ask a supervisor, came back and said he can only give us $15 back. I had a complete meltdown. I asked,"How are you going to charge me for "Express" delivery when you do not deliver it when you are supposed to!?" They are suppose to deliver it tomorrow, we will see. I will not be purchasing anything else from this company. Apparently they only post positive reviews on their website.

Stay away from this company. Everything they tell you is a lie. I have reported them to the FDA since it's a medical device. I'm still waiting for my device. Medical devices need to be FDA approved before they can be sold in the United States. I encourage everyone to file a complaint with the FDA. After a number of the same complaints the FDA will check to make sure they company is complaint with FDA laws for selling medical devices.

I ordered a 9S pro from the Oxilin shop on March 3rd. Their website stated three to four expedited shipping. Today 3/7,I called them and email them only to be advised that this item is on back order. This company should have at least advised it was on back order when it was ordered or sent a follow-up email advising it was on back order. The customer service individual state of there to be shipped out by the end of this week. This is my second order from them. The first order I had no problems with. But I'm very disappointed in the customer service they provided for this particular order.

Do Not Order From Oxiline! Placed an order for a tens unit with expedited (3-4 days shipping) and after one week did not receive the product. Contacted customer service and the item was not even shipped yet! 5 days later contacted Oxiline again and could not tell me when I would receive the order but it has been shipped. Informed customer service that I ordered another tens unit from Amazon due to the wait and to cancel order. Oxiline stated they cannot cancel order and to refuse it. I informed the rep that I will be out of town for a few days and was informed to call for a return label. Tens unit arrived in my mailbox when I returned from my trip a few days later. Called Oxiline and stated can return item in 30 days so I tried the unit to compare to the one from Amazon and unit would intermittently shut off. Contacted Oxiline for return label and refused to send me one. Ask to speak with supervisor and spoke with Robert Juniof, Supervisor of Relations, who was very condescending, snobby, patronizing, and would speak over me. Do not order from Oxiline, will not arrive in a timely manner, product most likely will be defective, and good luck if you need to return it and speak with Robert!!

I placed my order 14/01/2024 for 1 x Pulse XS Pro & still have not received it. I have contacted them on several occasions by email the without any help & then they just started ignoring my emails all together. The tracking information given shows that my order has been stuck with Canada post since 24/01/2024. Do not use this company you have been warned......

Ordered the Pressure 9 Pro blood pressure monitor. Wasn’t shipped as promised, had to call to receive the item. It worked for 7 days, had doubts about accuracy, before it quit working. Called to return, followed their instructions for an immediate full refund. Two weeks, no refund, called and was informed that would not receive a full refund because it wasn’t returned in original box. Return instructions said to return content of original package, shipping box not mentioned. Promised partial refund in 2-3 days. Very disappointed from start to finish, I do not recomend this company or product.

They charge for return items They don’t put this in there check out process!! Beware. They don’t pick up there phones!!!

This company is scam and , they never ship any product or refund the money.