oxiline.shopReviews of oxiline.shop

Response from oxiline.shopOct 29, 2024

Thank you for reaching out and sharing your experience. I’m sorry to hear about the inconsistencies you observed in the readings. Our goal is to provide highly accurate and reliable devices, so I understand how frustrating it can be to receive such varying results. To investigate this further, could you please confirm a few details? Specifically: Was the device placed consistently and used under similar conditions for each test? Are there any specific environmental factors (like temperature or humidity) that may have varied during the tests? We’d like to ensure your device is functioning correctly, and if not, we’re committed to making it right. Please feel free to reach out with any additional information, or let us know if you'd like assistance troubleshooting.

Response from oxiline.shopOct 21, 2024

I’m truly sorry to hear about your disappointment with the product and the pricing policy. I understand your concerns, and I’d like to help resolve both the price issue and the missing control solution. While our pricing policy may differ, I’m happy to look into your case further. Regarding the setup, I can assist you in getting the control solution needed. Please let me know how you’d like to proceed, and I’ll ensure we address this to your satisfaction.

Response from oxiline.shopOct 21, 2024

I sincerely apologize for the delay in delivering and for the lack of updates since then. I completely understand your frustration, especially after reaching out to customer service and not receiving a satisfactory resolution. I’d like to personally look into this for you to ensure your order is delivered as soon as possible, if your order cannot be delivered promptly, I will gladly assist you with processing a refund or finding an alternative solution. We value your patience and want to ensure your experience with us improves moving forward. Thank you for bringing this to our attention, and I will be in touch shortly with more information.

Response from oxiline.shopOct 14, 2024

I’m truly sorry to hear about the difficulties you've experienced with your TENS unit, and I completely understand your frustration. Your feedback is incredibly important to us, and I’d like to do everything I can to help resolve these issues for you. Regarding the pads not staying on, we find that sometimes cleaning the skin before applying them can improve adhesion. As for the intensity level, we want to make sure you're getting the right performance from your unit, and I’d be happy to walk you through some troubleshooting steps or help you with a replacement if needed. I also apologize if your previous interactions with customer service were not up to your expectations. We're here to make things right, and I will personally ensure this issue is handled with care.

Response from oxiline.shopSep 11, 2024

Dear Anne-Marie, Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you have experienced. I see that you placed an order for the Tens X Pro unit on August 30th, and it looks like there was a delay in processing your request due to an issue with the address provided, which caused the shipment to be held. We received your request for cancellation and refund, and I want to assure you that we are actively working to resolve this matter as quickly as possible. I truly apologize for the delay in communication and the frustration this has caused. Rest assured, we are processing your refund request, and you should receive confirmation shortly. If there are any further questions or concerns, please feel free to reach out to our customer support team directly, and we will ensure this matter is resolved to your satisfaction. Thank you for your understanding and patience. Best regards, Customer Support Team

Response from oxiline.shopAug 20, 2024

Could you please provide us with more information about your order so we can assist you further? You can email us at [email protected], and we'll be happy to provide return instructions or help with any product concerns you may have. To make a return simply send your order to the address below and make sure to include your name and order number on the exterior of the package. Please note that you only have 30 days time, from the date it was delivered to return it. *Please email us your tracking number to be eligible for the refund, any returns after 30 days will not be refunded, and only be provided with a replacement.* Return Shipping Address: Oxiline Fulfilment EST 140 NW 37th St. Miami, FL 33127

Response from oxiline.shopAug 19, 2024

Hello Sandra! I apologize for the confusion, but we received your email on Friday, 8/16, at 12:19 PM and replied shortly after at 12:29 PM. Our email may have been flagged as "spam," so I'm going to go ahead and provide our reply here: Douglas Assign • Friday 12:29 pm Sandra, Thank you for reaching out and letting us know about the issue with your Oxiline Pressure X Pro. The "Error 4" you’re seeing typically indicates that the hose is not properly attached or is disconnected. This error can appear if the device is started without the hose connected, as it might interpret this as a malfunction in the cuff. Here’s what you can do to resolve the issue: 1. Reconnect the Hose: Ensure that the hose is securely attached to both the device and the cuff. Double-check that there are no loose connections. 2. Reset the Device: Try turning off the device and then turning it back on. This can sometimes clear error messages and allow you to continue with the setup. If the error message persists despite following these steps, please let us know. We can provide further troubleshooting assistance or explore other solutions if needed. Thank you for your patience, and we look forward to helping you get everything set up correctly. Regards, Douglas Customer Support Specialist If the error message persists despite following these steps, please let us know. We can provide further troubleshooting assistance or explore other solutions if needed. Thank you for your patience!