oxiline.shopReviews of oxiline.shop

SCALE & THE APP were a total pain & couldn't get it to work right. I should have taken it further & checked the BBB before buying. Tried emailing Oxiline & no response. Called & waited 1 full hour on hold. If you return it (has to be within a short 30 days!) you will have a pay to ship back ($35) & then they will give your payment back minus their shipping costs! Just shipped back & have no idea how long it will take. Yikes! Now it is January 22 and still no sign of a credit

Ordered a smart scale directly from company December 14th well before Christmas with 3-4 day delivery. Received no communication when the scale didn’t arrive by day 6. Day 9 was able to speak with customer service who apologized, said they ran out of stock but were expediting shipment & provided a UPS tracking label & said it might make it for Christmas or just after. - much to my dismay they’re shipping ground from Los Angeles with anticipated delivery by January 7th - totally unacceptable!! Although they “empathize” with your concerns but they do a poor job of communicating & don’t meet commitments.

I purchased an Oxiline XS PRO TENS muscle relaxer because I believed that it offered features and capabilities beyond other Tens units that I own only to find: -the capability of Oxiline was similar to units a fraction of the $119 price -the Oxiline replacement electrode pads were extremely expensive and no better than pads purchased from on-line stores -most concerning is the inferior durability of the Oxiline unit. The glass panel shattered following a drop onto a countertop rendering the unit unsafe to use. I would not recommend Oxiline for home use -the warranty service would not honor a replacement

False and misleading advertising. They advertise their Fathers Day sale as 50% off your entire cart, but when purchasing the XS Pro monitor, regularly $169.00. I only received 30% off. When questioned they said go ahead and take another 20% off the discounted price of $119.00, but that only gave me a total discount of 44% off the regular price. I went ahead and accepted it but it is not as advertised. I hope their product is good because their business credibility is questionable.

I am writing to express my disappointment with the Oxiline MD body measurement scale, which I recently purchased. As your most expensive scale, I expected a high level of performance and accuracy. Unfortunately, my experience has fallen short of these expectations due to several issues. First, your website advertises that the scale uses Oxiline software to track measurements. However, after receiving the product, I discovered that your software is not yet available. Instead, I am required to use a third-party app called Fitdays, which is developed by a Chinese company. If the Oxiline app is not ready, it should not be advertised as a feature on your website. This discrepancy was my first disappointment. Second, while the initial setup and connection to the app were manageable, requiring a few attempts, the primary issue lies with the measurement process itself. Each time I step on the scale, it only measures my body weight, displays the message "goodbye," and then powers down. I repeatedly receive an error message on my phone indicating that I am not standing correctly. It typically takes 6 to 8 attempts to obtain a full set of measurements, and this has been a consistent problem since I began using the scale. Not once have I successfully obtained all measurements on the first attempt. This ongoing issue is both frustrating and time-consuming. I am concerned that there may be a design flaw affecting the scale's ability to capture accurate readings. I would appreciate your prompt attention to this matter and request a solution to resolve these problems. If necessary, I am open to receiving a replacement or further assistance to address the malfunction. I look forward to hearing from you soon and hope for a resolution that reflects the quality and reliability promised by your brand.

The device was broke just on 2 days, how come

Their App is horrible. The products seem to work as well as any, but not being able to track data almost makes it useless.

I ordered an item from Oxiline on the 18th. Oxiline indicated that it had been shipped! I contacted UPS on the 22nd and found that they did NOT have the item. I called Oxiline on the 23rd and found the item was still in the warehouse. It HAD NOT been shipped. This is unacceptable. Their poor customers are expecting to get the item within 4 business days but it’s actually going to be more like 6-8 business days. Horrible