oxiline.shopReviews of oxiline.shop

I ordered my scales on 30th November and was told it would be 3-4 days for delivery. I still have not heard a single thing apart from them telling me 3 weeks ago that there was a supply issue (which I had to reach out and wait days to figure out). I'm just about ready to do a charge back from my banks. This is ridiculous and I don't recommend this scam company at all.

I ordered oxiline md pro Nov 29, heard nothing when expected delivery didn't happen. I have emailed, talked to the bot and called. Tracking number created Dec 8 has never left facility. They took the money right away. They claim to have units but can't say when it will ship. They say order is complete. They claim to expedite several times now every week but seems they don't do anything at all except say be patient. Fake news UPDATE. today is Dec 29. my scale still has not shipped. They have had my money for a MONTH

I ordered the smart scale from them on Dec 9, with them taking full payment on the same day - but since then there has been no movement on the order status. Repeated attempts at contacting their support team via email go unanswered. And their call center operates exactly like a scam call center - unrealistic wait times when you call, and wait times that do not reduce at all (even after staying on the line for well over the initially quoted wait time). Do not use this company.

Would give 0 stars if I could. Ordered a scale from the oxiline web site. Never received a confirmation email or order number. They had no problem charging my credit card right away. Waited three days for any order / shipping info. Nothing. Tried to contact them thru email and their order AI bot on the website. Tried three days in a row. No reply to emails and bot just keeps saying there was a shipping issue with your order and will create a high priority ticket and shipping will contact me asap. Three days later still waiting. Tried calling them. Over an hour and half wait. What poor service from the minute I ordered it

Save yourself the trouble. I placed an order that was supposed to include expedited 3-4 day shipping. When it hadn’t arrived in over two weeks I emailed the company, no response for three days so I called, then spent 40 minutes on hold before reaching someone. At least THAT PERSON was helpful and cancelled my order, but what a complete waste of my time.

Terrible customer service. I highly recommend finding a different vendor.

Ordered over 14 days ago and never received item.

I ordered an Oxiline MD Pro Scale on November 12 and was advised delivery would be within 3-4 days. I emailed support when I had not received it after a week, and was promised my order was about to be shipped. I finally received my order on December 5, downloaded the app, and was excited to try my new body composition scale the following morning. Unfortunately, even following the instructions to the letter, I was not able to get any measurements except for my weight, which displayed as KGs on the scale instead of pounds. I tried 8 times with the same issue. I tried again the following morning having first removed the (minimal) hard skin on my feet in case that affected the reading and was able to get one measurement out of 6 attempts. The results from that one "success" were definitely not correct, as it shows my body fat to be 5.4% which it very clearly isn't. I'm guessing my BF is closer to 20%. So either the company claims that their data is within 5% of a DEXA is completely fabricated, or their quality control is lacking. Either way, the scale is useless. I called Oxiline's so called support line and following the call I was offered a 30% refund to keep the faulty item, or a full refund if I shipped the scale back to them at my own cost!!! I will be pursuing a refund through my credit card company.