Stephen M.
We received an incorrect size case
We received an incorrect size case. While the quality looked good the size was incorrect. Needed a case for iPhone XS and received XSM. We emailed back requesting instructions on how to return it to exchange for correct size, and after several weeks and two requests no response. Could not find any numbers to call on the website so returned by UPS with a letter of explanation and request for an exchange - and have still heard nothing back. Nice product but so far poor customer service.
Response from Oxa LeatherJun 22, 2022
We are sorry for the inconvenience. Since you ordered a personalized product we couldn't change it. So, we offered you a discount. Phone: +1 888 859 1168 Email: [email protected] Website: www.oxaleather.com Best Regards, Ramona OXA Leather Customer Care