Rudy
Amazing Customer Service
Amazing customer service from my Own Up advisor, and prompt follow-up from great partners. The lender I was matched with gave me my best rate by far.
Own Up is a mortgage shopping website that exists to make sure you never overpay on your mortgage. Customers can compare multiple mortgage offers from top lenders and find a great deal. The average customer saves $28,000 over the life of their mortgage. Get your personalized mortgage offers. Say goodbye to hard credit checks and sales pressure.
Own Up (ownup.com) has 416 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Investments & Wealth · Boston, Massachusetts
Excellent

Investments & Wealth · New Bedford, Massachusetts
Excellent

Investments & Wealth · Boston, Massachusetts
Excellent

Investments & Wealth · Boston, Massachusetts
Excellent
416 approved reviews, newest moderated first
Rudy
Amazing customer service from my Own Up advisor, and prompt follow-up from great partners. The lender I was matched with gave me my best rate by far.
JoAnn Bally S.
Efficient and easy to use. I was connected to a lender the same day. With 48 hours my approval is pending.
Claudia O.
They coordinated with the banks so I could get the best possible interest rate.
Angie B.
I was expecting to be matched up with a mortgage advisor that would compare rates from several lenders, but instead I immediately got funneled into a specific lender and NO account on Own Up was created where I could control my privacy / information. There is no support contact on the website at all, so I feel duped into freely giving my information to Own Up. RIP my phone number and inbox.
Response from Own UpNov 26, 2024
Hi Angie, We’re truly sorry that your experience didn’t meet your expectations. It sounds like you were hoping for our Home Advisor experience, where you work with a dedicated advisor for personalized guidance. Instead, you experienced our lender-direct option, which connects customers directly with a lender suited to their situation. We’d like to make this right. Our Head of Customer Success reached out via phone and left a voicemail. If you’re open to giving us another chance, we’d love to connect you directly with a senior Home Advisor who can provide the tailored support you were looking for. For support, you can email us anytime at [email protected]. If you’d like your account fully deleted, just let us know at [email protected], and we’ll take care of it immediately. Thank you for your feedback—it helps us improve. Sincerely, The Own Up Team
Samantha
Working with Olivia at OwnUp was a pleasure! She is very knowledgeable and quick to respond to all of our questions (we had a lot lol). As new home buyers, OwnUp educated us on our options and helped connect us with the loan provider we chose. I first heard of OwnUp from a colleague who bought her home using them. I’m so grateful we started and ended the process with them!!
AA
This was my 4th time using Own up in the past 5 years, to buy a new home or refinance. As always great responsiveness, willingness to work on very tight timelines, making the mortgage journey easy. I’m consistently able to find through Own Up the most competitive rates on the market!
Michael
Great experience. Good rates and communication throughout the process. I definitely recommend them over some of the other mortgage companies I have worked with over the years.
Vikas
Excellent service by Jenn Nketia, finding best rates and helping decide what is best to refinance . Very happy with service . Thanks