Own UpReviews of ownup.com

Very helpful and quick assistance.

William Boyce was profoundly professional and knowledgeable. William is a model for customer service and made the process enjoyable and fruitful!

Sean was very helpful and informative. He gave me two recommendations that both are great options. Look forward to recommending OwnUp to friends in the future. Thank you!

I generally avoid naming individual employees in public reviews because I believe companies should investigate customer concerns independently by reviewing calls, interactions, and internal records. However, the conduct I experienced was so unacceptable that I feel compelled to identify the representative involved. My wife was researching rates online this morning and entered her phone number because it was required to receive rate information from multiple companies. What appeared to be a rate comparison service was actually a lead-generation site, and she received a call almost immediately from William Boyce. From the outset, the interaction was extremely unprofessional. He repeatedly interrupted my wife, refused to let her ask questions, and spoke over her throughout the conversation. When she finally had an opportunity to speak, he accused her of being rude. The conversation continued to deteriorate as he became increasingly dismissive and condescending. What should have been a simple inquiry about rates became so uncomfortable that my wife was brought to tears. Concerned by the way she was being treated, she shifted the conversation away from rates and asked about the company's policies and standards for interacting with consumers. Those questions were largely avoided, and the call ultimately ended with him hanging up on her. We have a recording of the interaction and intend to share it with the appropriate regulatory and consumer protection organizations. As a manager myself, I would be deeply concerned to discover that an employee was treating consumers in this manner. I sincerely hope this company takes the time to review the call, investigate the conduct displayed, and ensure that future customers are treated with professionalism and respect.

William got me connected right away. Thank you for the immediate response and taking the time to listen to my current home buying process. Contact them to find a solution for you!

Mr Boyce and Mr Bennett have been awesome! Very patient, very human and helpful! Ownup has made this experience enjoyable and easy peasy

Tried to sign up for this service to get comparison rates for our mortgage because it was being hard core pushed on social media. Now dealing with non stop spam calls from bots and lenders because they just sold our information. Hard pass on this service no matter how many 5 star ratings they've paid for. Do it the old fashioned way: get a mortgage broker or get quotes directly from multiple lenders 10 days from your initial credit pull (make sure to include some credit unions because they often offer better rates than big box banks if you have good credit) . Don't give your information to these guys.

They asked permission to contact me, reached out quickly, answered all my questions about lenders and lending (which banks have been dodging) and were a big help finding a top rate from a lender I'd never have found on my own.