OwlsMatrixReviews of owlsmatrix.com

Order #30796, when will it be shipped? 10 days have passed and no info about it. I need to get it before Christmas. Today I received my order. The hoodie is ok, fits my size. The Christmas ornaments don't look the same as on the website, looks like they are photoshopped there. Also at first I was afraid that there were scratches on them but it appeared that they have protective seals on them. So when you remove those seals ornaments look quite nice but the price is a little bit high concidering that they don't look like on the website.

No shirts for weeks, no response, no support... Now Paypal refund!

Horrendous customer experience. I bought a couple of hawaii shirts for a christmas party. They state on their website "Order process 3-7 days, shipping world wide 10-14 days." - which means it should be a max of 21 days before I would receive it, which was plenty of time back then. Today it is 19 days ago I made the order and the provided tracking ID is still not trackable at DAO. I doubt they have even shipped it yet, since DAO doesn't even have it registered the package for pickup. Their email responses are short, non-informative and generally useless.. I will definitely recommend NOT buying anything at this fraudulent webshop.. I would rather buy at WISH.. I have requested a refund and if they refuse I will go through my bank and/or Shopify. I suggest others do the same, so the webshop can be shut down and not cheat other customers..

THIS PLACE IS A SCAM!!!!!!!!!!!

I rate one star because it is not possible to rate lower. This is a classic rip-off scheme. They show photos of a CLEARLY 3-D cat Christmas tree ornament. What you receive is a flat piece of plastic akin to a luggage tag, with a photo of the image on it. When you complain, they claim that there is a description somewhere (I couldn't find it) saying the item is a 2-D ornament, not 3-D (which the picture CLEARLY is). They won't accept returns or offer refunds for this shoddy, misrepresented item. On top of how badly misrepresented it was, the cheap, flat piece of plastic they shipped me was even all scratched up! Why can't people do business honestly instead of trying to scam people?

TERRIBLE ! Item looked nothing like catalogue and they would not refund . Clearly customer satisfaction is of no concern . NEVER order from this unprofessional maker of trash .

It's a shame you can't give a minus star review for this company. I spent over £30 on 4 cat Christmas tree decorations. The adverts make these look like 3D tree decorations. In reality they are cheap, tacky, flat plastic decorations that are only fit for the bin! Really not impressed at all.

I ordered a sweater and jacket a month ago never got a confirmation number. I’m still waiting for my packages I have no idea when I’ll be receiving them.