OWCReviews of owcdigital.com

This review is for the return experience. Even though the mistake was on their end, the company would not provide return shipping. This is a minor nuisance, but a nuisance all the same. I was told their policy is to pay for return shipping only if their product is defective. Companies should be responsible for misinformation on their websites, and customers should not have to pick up the tab for return shipping when they are lead to make buying decisions based on faulty information.

Purchased a hard drive for my 2015 Retina Imac- Drive was DOA. The sata cable adapter was also faulty- Now my imac is a boat anchor. immediately my imac did not work and OWC says it s not their policy to address it because it was the installers fault (me). Apple authorized service documented the logic board failure and said it most likely resulted form the faulty OWC purchased components. Case: 00736437

Support not existing! Bought a 480GB SSD Kit for my MBA 2015 at an EU reseller (MacUpgrade OWC - NewerTech Shop, which actually has a email OWC email address!). The USB enclosure does not work. The EU shop does not respond at all to my request for support on this. The US OWC responds, but I will have to send the USB enclosure to the US, which will cost me 85% of the enclosures value. When complaining about this procedure there is no response at all. So now I just have a way overpriced SSD with this not working USB box. Case: 00506684