OWCReviews of owcdigital.com

What a terrible company. They literally made three HUGE mistakes back to back and were unwilling to unable to correct any of them. Tied up my customers parts money for a solid week and delivered no product. They can bill your card with any zipcode or address even though this is against federal law.

Dont deliver your purchase..Need to be serious doing business.. They commit to deliver... and dont do it. The dont send what you pay for in the the time they say. Live chat asistant not able to respond as expected. Better response if you want to, you can cancel your order

Horrible customer service- they sold me a product that was dead on arrival and after hours on hold waiting, over many days of “troubleshooting “ they still won’t replace. Avoid this place like the plague - you will be out the money and have wasted a lot of your time for nothing. Complete fraud and the worst customer service ever

I ordered an IMac on Jan 29th, expecting it to ship on the same day, as advertised on the website. I just spoke with an OWC representative who said he still had no idea when it would ship. System upgrades and the fact it is “the busy season” are not valid reasons. The order has been cancelled.

Bought a 16TB raid to replace an aging Drobo. On installation, OWC renamed my existing Drobo and initialized it, causing me weeks of headache in restoring the data.

Bought a 2014 Mac Mini with a 256GB PCIe and was going to install an SSD in the drive bay. Unfortunately, it was missing the SATA cable connector bracket, also called the Hard Drive Retaining Plate (Apple part # 076-00017) and the SATA connection cable. Contacted OWC support and was told that's how they're shipped, which implies that the relevant parts are deliberately removed prior to being sold. I've been buying from OWC since before the internet existed (early 90's) and they only had the monthly catalog; first time I've ever been disappointed in anything I've received.

Got defrauded by them. I spent over $8000 in equipment with this store since 2021. Most of the machines worked great. But by now they have twice sent me machines that were broken. First a $2000 MacMini from 2018 And now a $900 MacPro from 2013 Each time I've reached out to them, and have first been ignored, and then stalled, until the return period was over. As long as you're lucky and their machines work you're fine. But they've sent me almost 3k worth of broken machinery by now, and are stonewalling any attempt to get them replaced or refunded. Do NOT do business with them! *** Edit: their reply is BS: As I said, first they stall, and then they play the long game. With the current situation: I told them the exact problem in my first message, by now we're at message 8, and they are still going in circles, making me jump through all kinds of hoops. I have never had that much trouble getting a defective machine replaced. - or in their case NOT replaced. This is their latest reply to me (after they already made me jump through hoops, essentially asking ME to fix THEIR broken machine) " Hi Thank you for your response. We apologize for any inconvenience you have experienced with the Apple Mac Pro. I understand you want to request a replacement for the machine, however, we need to forward this first to our Technical support team to check the error code that you getting. Before we forward this case I need a system report of the machine and send it to me. Can you please send me a system report? Sincerely," That machine hasn't been working nor starting, and now they want a 'system report' - which can't even be sent when it doesn't start! But all that is irrelevant! I paid them money to get a working machine It's not working - and it sure as hell isn't MY job to fix it FOR them! See what frauds those guys are? I can only warn about them! ***Edit 2: about their updated reply: This is still BS: Installing a different OS on a machine is something very normal, that is done on machines every day! I've done this on dozens(!) of computers. And only one computer before had that problem that yours has... and that one got replaced within days, and the seller then figured out that the SSD was actually damaged, what caused this problem. BUT: This is NOT something you need 'tech support' for! This is a clear cut issue of a DEFECTIVE device, which needs to be replaced asap! These guys took my money, Sent me a defective device, So I'm out of money, and now have to waste hours and days, and by now weeks, back and forth with them, to get it replaced. Compare that to any serious companies like ebay, where you can always get your money back, or get a replacement, if the seller sends you a damaged item. ***Edit 3: Update Sept 22nd 2023 The games keep continuing. Even with everything they claim here in the response. I am still NO step closer to getting the damaged product replaced, or my money refunded. Yet another useless email, even more troubleshooting steps which they want me to do for them. This is just utterly ridiculous. The amount of time they have stolen from me, and the amount of pressure it needs before they even start looking at a return request... it really shows the state of this company ---- In conclusion: However bad I said it is with OWC. - is exactly true, and even worse! -> Since I posted this review they proved in any way possible, that they are not capable (or unwilling) to solve this. It's such a clear cut problem: -> they sent damaged product -> it needs to be replaced or refunded. That is how business is done! But it seems OWC has not gotten that memo, even in 2023. I hope they go out of business, cause they're pure scam!

Garbage. Don’t waste your time. They obviously didn’t check the machine before shipping it. Total waste of time.